Customer Service Data Entry

Angela T. Tuck

*** *********** **

McDonough, GA 30253

*********@*******.***

678-***-**** hm

JOB TARGET

A position in customer service, loan processor, administrative, a hospital,

physician's office or health care related environment in the Front Office,

Medical Records department, file clerk, coder, data entry or a similar

position.

PROFILE

A loyal, conscientious and dependable professional with knowledge of

medical terminology, electronic medical records and billing and coding.

Pay careful attention to detail. Have highly effective communication

skills and interact well with others. A strong team member who effectively

implements new procedures into work routines.

SUMMARY OF QUALIFICATIONS

* Knowledge of medical terminology, medical records and medical billing and

coding

* Effective utilization of multi line telephone system

* Keyboarding skills/10 key/data entry 13,000 kpm/typing speed 60wpm

* Accounting and bookkeeping skills

* Maintaining customer files and records

* Verified Insurance/scanned documents into electronic medical file

* Checked in and checked out patients/knowledge of understanding Health

Insurance

* Computer applications include, Microsoft Word and Excel

* Utilization of standard office equipment; computer, facsimile, copier and

scanner

* Highly effective customer service and public relations skills

* Certificate of completion for Medical Office Expert

HIGHLIGHTS OF EXPERIENCE

* Medisoft Advanced Version training/HIPAA Related Information

training/Medical Office Externship

* Prepare invoices utilizing computerized systems

* Handle payments on accounts of all customers in a retail environment

* Respected and maintained privacy and dignity of agency clients

* Scheduled appoints and maintained schedule for appointments

* Verified insurance information, take pictures of patients for medical

file

* Completed referrals, obtained prior authorizations and verified

eligibility when necessary

* Received payments and co-payments from patients/posted payments to

accounts from checks sent in to bank

* Posted charges and applied payments to accounts/assisted customers with

activation of cell phones

* Assumed increasing managerial responsibilities in retail environment

* Responsible for special orders for customers in book section of retail

store

* Direct input of data in the appropriate data fields of a database,

performed at a keyboard or

by a machine entering data electronically.

EDUCATION/TRAINING

Course in Automated Accounting, Javelin Technical Training Center

Course in Medical Terminology, Javelin Technical Training Center

Course in Medical Administrative Procedures, Javelin Technical Training

Center

Course in Diagnostic Coding with ICD, Procedural Coding CPT & HCPCS

Education

Javelin Technical Training Center

Certification of Completion in Medical Office Expert

Morrow, GA

Nunnelley State Technical College

Diploma in Clerical Technology

Childersburg, AL

R.S Thomas Training Associates, Inc

Property and Casualty

Atlanta, GA

Altmaha Technical Training Center

Certificate in Computer Basics

Jesup, GA

Talladega County Training School

Diploma - High School

Employment History

Symcor (night shift) July 09 -

Present

Proof Operator/Data Entry

Stockbridge, GA

Resurgens Orthopaedics Dec 09 - June 10

Front Desk/PRN

McDonough, GA

South Atlanta Pain & Neurology Externship

Medical Receptionist

Stockbridge, GA

Premiere Primary Care Center Externship

Front Desk

Atlanta, GA

Charter Communications July 07 - Feb 0/8

Broadband Customer Svc Rep

Stockbridge, GA

Spherion/SunTrust Bank July 07 - July 07

Data Entry/Lockbox

Morrow, GA

CTX Mortgage (Branch Closed) Jan 06

- Dec 06

Receptionist/Set-up Coordinator

Stockbridge, GA

Amtrust Mortgage Corporation Dec 04 - April 05

Office Manager/Receptionist

Stockbridge, GA

Guarantee Residential Lending Feb 01 - Oct

04

Loan Processor

Atlanta & Savannah, GA

Symcor - Stockbridge, GA

Proof Operator - July 09 - Present

Encode and balance all incoming proof with a high degree of accuracy and

efficiency. Meet established productivity targets, ensure quality control

is performed to assist in achieving established reject rates, (at or below

1%), be aware of critical deadlines and ensure all efforts are made to

meet service level commitments, perform prescribed maintenance/ cleaning of

machines and report hardware malfunctions, develops and shares ideas to

increase productivity and/or improve service. (night shift position)

Resurgens Orthopaedics

Front Desk - PRN Dec 09 - June 10

Check-in patients, schedule appointments and maintain schedule using IDX.

Greeted all patients and ensured completion of all new and updated patient

paperwork. Collected all appropriate monies due at the time of service.

Also worked in check-out department where superbills were completed with

ICD codes and collected amount of visit if percentage of visit was due and

completed superbills to be sent to Patient Account Reps.

South Atlanta Neurology & Pain Clinic - Stockbridge, GA

Medical Receptionist - Externship

Respected and maintain privacy and dignity of agency clients; assure client

confidentiality at all time, provide efficient and professional telephone

service, register patients, verified insurance, collect and post fees

accordingly, schedule appointments for patients according to established

procedures prepare and balance daily financial register and submit all

forms and fees to the billing department and secure building at the close

of each working day.

Premiere Primary Care Center - Atlanta, GA

Medical Receptionist - Externship

To greet patients, activate patient files, and move patients through a pre-

determined schedule of appointments at physician's office. Verified

insurance, schedule appointments and answer phone and balance daily

financial register.

Charter Communications - Stockbridge, GA

Broadband Customer Counter Representative - July 07 - Feb 08

Provided customer support for service questions regarding services and

products; received telephone calls from cable customers to discuss billing

questions and service concerns; promoted cable services to existing and new

customers with tact and courtesy, inputted information for new services and

upgraded services for existing services.

Spherion/SunTrust - Stockbridge, GA

Data Entry/Lockbox - June 07 - July 07

Responsible for ensuring timely and accurate processing of assigned work by

processing each payment with an encoded amount, audit trail, and

endorsement. Completed batches in order to transmit data to our customer's

accounts receivable systems.

CTX Mortgage - Stockbridge, GA (Office Closed)

Receptionist/Set-Up Coordinator - January 06 to December 06

Greeted customers, handled incoming calls and performed general

administrative duties. Assisted Loan Officers with mailing out loan

packets, performed data entry, used software programs, filing, operating

office equipment, distributing incoming mail and tracking outgoing mail.

Amtrust Mortgage Corporation - Stockbridge, GA

Office Manager/Receptionist - Dec 2004 - April 2005

Greeted and directed all visitors, including vendors, clients, job

candidates and customers. Received and routed a high volume of call through

a multi-line phone system. Handled special administrative projects, as

well as overflow work from Loan Processors and Branch Manager. Used Calyx

to input mortgage information.

Guaranty Residential Lending - Atlanta & Savannah, GA

Loan Processor Feb 2001-October 2004

Reviewed residential loan application file to verify application data was

complete and met established standards, including type of loan, amount of

mortgage, borrower assets, liabilities, length of employments and

underwriting approval. Submitted approved mortgage loan file to Loan

closer for settlement. Recorded data on status of loans, including number

of new applications and loans approved, canceled, or denied using TMO

application. Processed approximately 35 loans per month.

Coldwell Banker Holtzman, Realtors - Hinesville, GA

Receptionist/Administrative Assistant - August 1998 - Feb 2001

Answered multi-line phone system, filing, and faxing, emailing, data entry

and performing a variety of other office tasks. Greeted and directed

customers to their destinations within the company. Assist Realtors and

Broker with administrative duties. Received and posted rental payments for

approximate 600 renters.

Data Entry Test Results for: Angela Tuck

Company Name: Spherion CaRC production account

Test Administrator/Recruiter's Email: ***************@********.***

Test Name: Data Entry Alpha Numeric [Onscreen] (ARCHIVED)

Test Date: 5/29/2007

Elapsed Time: 00:02:24

Field Accuracy Percentage: 95% - 38 out of 40

-#" Keystrokes per Hour: 13075 -ff-

Keystrokes Accuracy Percentage: 99% Adjusted Keystrokes per Hour:

12944

Contact this candidate