High School Manager

OBJECTIVE & PROFILE

Highly analytical IT professional seeks a position where strong

organizational, client relationship and technical skills will

contribute to business growth. Experience as a technical manager for

an IT-hardware company. Furthermore, I am highly flexible; I can

handle many assignments at one time and deal well with pressure.

Whilst highly independent and capable of working on my own initiative,

I am also a responsible team member and able to accomplish objectives

given to me.

EDUCATION (Graduation)

2009 - Stockholm University & Royal Institute of Technology

Bachelors of Science in Computer & Systems Sciences - Accredited by

World Education Services

2005 - John Bauer High School - High School Diploma/IT program

High school Diploma - Completed courses in Information Technology at a

High School level

WORK EXPERIENCE

2010 - Present Hewlett Packard - Client IT Support, Foreign and

Domestic clients

IT Support - Pontiac, Michigan

. Assisting foreign and domestic clients with software and hardware

issues.

. Working with active directory, AS400 and oracle for password related

issues.

. Solving technical problems involving virus threats, network printing

issues, Internet (wired and wireless), and software issues with

laptop/desktop.

2009 - 2010 LaCie - Client IT Support, Foreign and

Domestic clients

Technical Support Manager - Stockholm, Sweden

. Promoted to Technical Manager in 2009 which

involved being responsible for all IT support

related issues coming from Scandinavian,

Latvian and Estonian resellers.

. Troubleshooting and diagnosing software and

hardware issues including NAS, SAN and raid

products

. Responsible for the investigation and resolution

of hardware and software issues, both remotely and

onsite.

. Training and supporting new hires.

. Assisted the sales personnel on the field

regarding product training.

2007 - 2009 LaCie - Client IT Support, Foreign and

Domestic clients

Support Engineer - Stockholm, Sweden

. Over three years of professional experience as

Technical Support Specialist.

. Responsible of maintaining an office of 10 people.

. Proficiency in PC hardware and network client

applications

. Handling end-user support for LaCie's resellers

. Troubleshooting and repairing RAID and NAS

products for LaCie's clients

2007 Stockholm University

Student Java Tutor - Stockholm, Sweden

. Assisted an average of 8 students who encountered difficulties

in their studies of web development, java and xhtml.

LANGUAGE SKILLS

Swedish - Fluent

English - Fluent

Danish & Norwegian - Comprehend

COMPUTER & SYSTEM KNOWLEDGE

. Linux Ubuntu / Kubuntu

. Microsoft Office

. CSS

. XHTML

. VirtualBox

. Adobe Photoshop

. Mac Environment

. Active Directory

. VNC

. LAN

. WAN

. Visual Studio

. Network attached storages

. RAID

. Windows 95 / 98 / ME / 2000 / 2003 / XP / Vista /Windows 7

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