Project Manager Engineer

PARRISH ALSTON

**** ******** ***, ******, ** **096 . 678-***-**** .

abk4xo@r.postjobfree.com

SENIOR QA / APPLICATION SUPPORT TESTING / PROFESSIONAL

Results-driven IT professional with 18 years experience spanning support of

highly visible, mission-critical applications for diverse industry leaders

(CGI, Accenture, IBM). Known for driving new levels of productivity,

responsiveness and customer satisfaction for key clients (AT&T, Bell South,

Turner Broadcasting). Equally strong in designing and managing testing

strategies for complex mission-critical applications. Strong project

management skills with demonstrated ability to manage full SDLC and cross-

functional teams. Core Competencies:

Quality Assurance (QA) Testing Strategies & UAT / Regression Testing

Engineering Plans

Software Development Project Management Relationship Management

Lifecycle (SDLC)

Verbal & Written Team Leadership Structured Methodologies

Communications

PROFESSIONAL EXPERIENCE

CGI, Atlanta, GA

Test Manager - User Acceptance Testing (UAT) (12/2008 - Present)

Manage several AT&T Business Voice over IP (BVoIP) projects as a UAT Test

Manager. Work with business areas including Sales, Service Delivery and

Billing on implementation of new product offerings for Large and Small

Business with specific responsibility for MIS and BVoIP products.

. Collaborate with client project teams to review system requirements,

translate to test cases, and test functionality and capability to meet

business expectations.

. Work closely with each project team to grasp business process for each

product and work directly with product-specific development teams.

. Managed and provided status reporting for all issues discovered during

the test phase

. Lead production testing with each business area (Service Delivery,

Billing, etc.) to ensure specific area requirements function as

anticipated

. Manage numerous simultaneous UAT projects through production

deployment testing.

Senior Test Analyst (8/2008 - 11/2008)

Worked as a Senior Test Analyst on functional and integration testing for

two ecommerce applications at Turner Broadcasting. Prepared browser

compatibility and performance test plans. Worked with client's Senior Test

Lead in planning and executing test plans for functional and integration

testing. Defined and reviewed test scenarios received from test analysts

and utilized HP QuickTest Pro to create large-scale test data. Validated

web interface testing results with SQL database queries using Toad and

Oracle SQL developer. Qualified ecommerce web services with the SoapUI 2.0

web services testing tool.

. Noted for designing over 470 test cases.

. Reported testing results and supported Team Lead/Project Manager in

identifying risks.

. Investigated underlying cause of defects and appended these details in

Quality Center.

Application Support Team Lead (11/2005 - 7/2008)

Managed team of 4 to 8 people to provide support for 3 of AT&T's mission

critical systems (Telecom Billing, Switch Management and Provisioning)

supporting over 130 users. Challenged to provide timely support for wide

range of application issues in order to meet service level agreement.

Planned, documented, and executed successful disaster recovery for all

supported applications. Supervised testing efforts to ensure quality of new

releases and enhancements.

. Achieved high degree of customer satisfaction by developing repeatable

processes to achieve a successful outcome on a difficult IT project

. Tracked and reported project status to both client and Project Manager

. Provided accurate and timely feedback to team members

. Slashed UAT timeframe from 16 hours to 1 hour by using Mercury

WinRunner to automate testing processes.

. Managed AT&T Telecom application updates and Oracle database upgrade.

. Used Mercury SiteScope to monitor Oracle WebLogic application

infrastructure and performance.

AMDOCS, Atlanta, GA

Lead Testing Engineer (5/2005 - 11/2005)

Defined and structured testing processes and environments for several

consulting projects. Developed methods to qualify and test updates to

middleware applications and verified updates against billing records with

SQL queries. Conducted functional system tests and acceptance tests on

Amdocs billing products and updated UNIX shell scripts to manage billing

process. Worked with client/operations teams, coordinated integrated

testing efforts, and documented test deliverables.

. Served as mentor for team members on testing and creating test data.

. Tracked defects in Test Director and Clarify and escalated high

severity defects as required.

ACCENTURE, Atlanta, GA

Production Support / Test Lead (6/2003 - 5/2005)

Accountable for application support and project management of software

development and QA efforts for IVR and CTI applications. Planned and

scheduled on-call staff for 24x7 support. Monitored IVRs for errors, logged

defects, and coordinated defect fix development and implementation. Worked

with client to determine severity of defects and performed impact analysis

of production fixes. Monitored Remedy in-box, including post-analysis

documentation on root cause. Provided metrics to BellSouth for assessing

product performance, volume statistics, and ad-hoc reporting.

. Credited with developing 1100+ test cases.

. Demonstrated expertise in Toad, SQL Plus, Mercury Quality Center and

Quick Test Pro.

. Completed 4 Broadband release projects and met all timelines with 0%

business disruption.

. Managed product upgrades, Proof of Concept projects, and design /

programming estimates.

. Created and maintained critical Disaster Recovery Plans and

participated in recovery as required.

T/R SYSTEMS (NOW EFI), Atlanta, GA

Quality Assurance (QA) Engineer (5/2001 - 5/2002)

Tested Windows network clustering printing applications. Worked closely

with all QA staff and developed test cases for new product features.

Consulted with development, engineering, and product management and

investigated / resolved customer reported defects with defect status

reports

. Created VB scripts to test application compliance with VB scripting

standards.

. Wrote tests to qualify application compatibility with web browsers.

IBM, Atlanta, GA (10/1992 - 4/2001)

Software Development Engineer/Systems Quality Engineer/Technical Support

Corrected Lotus SmartSuite defects and provided fixes. Conducted assembly

tests on updates / releases and submitted to QA. Created test cases and

customized / automated test scripts. Tested hardware / network

compatibility and supported QA with functional regression testing.

. Traveled internationally to resolve client software/hardware issues

and provided 3rd tier support.

EDUCATION

Bachelor of Science (BS), Computer Science Southern Polytechnic State

University

AAS, Mechanical Engineering Technology Georgia Perimeter College

COMPUTER SKILLS

Operating Systems: Windows, UNIX, Methodologies: Waterfall, V-Model,

Linux Agile

Languages: C++, Java, VBscript Testing Tools: QuickTest Pro,

RDBMS: Oracle 9 and 10, MS SQL SoapUI, HP/Mercury WinRunner, Quick,

Software: Vmware HP, Quality Center, Toad, Oracle

Other: XML, SQL, SOAP Developer

Protocols: TCPIP, Frame Relay

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