Customer Service Administrative Assistant

Nikkia Ervin

*** *. ** ****** ***. Pa*

Philadelphia, Pa 19131

267-***-****

Objective

Obtain a position as a team player in a people oriented organization where I can maximize my

customer service experience in a challenging environment to achieve the corporate goals.

Knowledge, Skills And Abilities

Outstanding customer service experience with sincere concern for others.

Proficient in Windows operating systems.

Mastered functions and features of Microsoft Word to create and develop professional and

standardized office documents.

Able to use spreadsheet functions and applications using Microsoft Excel.

Ability to maintain established records and files.

Ability to establish and maintain effective working relationships with co workers, employees, and

officials in other departments.

Ability to organize tasks and time to ensure timely completion of all projects.

Remarkable ability to work independently and in a team.

Experience

Transitional Work Corporation

Clerical Assistant, 2009 2010

Responsible for document preparation, opening and dating mail, filing, and shredding documents

identified by the supervisor.

Open, date stamp and sort mail by record number, social security number or other identifying

information.

Distribute sorted mail into the designated location.

File documents in alphabetical order into the existing file system.

Archive documents, files and records identified by the worksite supervisor.

Purge and/or shred documents, files and records identified by the supervisor.

CWT Imaging

Document Specialist, 2009

Responsible for document preparation, scanning, and indexing.

Filing documents into existing file system in alpha numeric order.

Scan documents using high speed desk top scanners.

Data entry and paper orientation.

TRC Holdings

Phone Interviewer, 2006 2007

Responsible for completing telephone, research surveys and complaint forms.

Call customers for participation in research surveys.

Education

Lincoln Technical Institute

Medical Administrative Assistant, Diploma

Job Corp of Philadelphia

GED

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