Sophan Ngourn
** ***** ******, ********, ** ***** - Phone 401-***-**** - ************@*****.***
Objective:
To obtain a position in a dynamic company, which will allow me to utilize my present skills
while expanding my business knowledge.
Work History:
Perotsystems for Blue Cross Blue Shield of RI Account
10/08-09/09 Membership Services Department: Membership Representative/Data Entry
Clerk
1 Inventory batching and reporting
2 Training on SLO/SLA
3 Set-up groups/change over
4 Pre-processed/subscribers keying
5 Request dependence correspondence letter through Macess database
6 Telephone etiquette
7 Group maintenance
Accountemps Staffing Agency working at Tuition Management Systems - Warwick, RI
06/08-09/08 Data Entry Clerk at the Financial department
1 Entering and updating student loan enrollment forms
2 Posting payments
3 Budget adjustments/installed
4 Payment shifts
1 Correspondences
Adecco Staffing working at Bank of America Investment - Lincoln, RI
11/07-03/08 Cashiering-Securities/Stock Investment: Office Assistant/Data Entry Clerk
1 Verify information and eligibility on Stock Certificates following
guidelines from National Financial Service Firm
1 Data Entry (entering stockholder’s share certificates in shareholder’s
accounts)
2 Faxing and verifying work loads
3 Outbound calls for clearance of stocks
4 Reading off from weekly reports and sending correspondence
5 Use of FBSI, IRIS (Investor Relationship Information Database), SECIC
(Security Information Center for Lost or Stolen Securities Database), Streetscape
and Filenet Database systems.
6 Verify/Coding information and eligibility on Checks using various
database
7 Data Entry (entering checks into their IRA, Brokerage (retail account),
Cashiering, and etc
8 Adding the checks and printing out the receipt and put them in a batch to
be entered
Act-1 Personnel Services on-site at Amgen - West Greenwich, RI
02/07-06/07 Training Department: Training Administrator/Data Entry Clerk
9 Entering and updating training records into Iso Train and ATO
10 Archiving files
11 Maintaining files for new hire employees
Adecco Staffing on-site at CVS Support Center - Woonsocket, RI
07/06-02/07 Loss Prevention Taxes Department: Office Assistant/Data Entry Clerk
1 Requesting tax changes/adds in varies states using Rumba
2 Gathering tax returns and filing taxes online
3 Collecting information from the state regarding sales to resolve problems
on invoices and tax returns
4 Sending correspondences to varies states regarding tax return, invoices,
etc
5 Printing invoices from Paper Vision and entering data into excel
6 Organizing and archiving documents
Act-1 Personnel Services on-site at Amgen - West Greenwich, RI
06/06-07/06 Security Department: Administrative Coordinator
7 Ordering supplies, coordinating office meetings and travel arrangements
8 Updating the Emergency Management Plan book and the Emergency Call
Tree
1 Distributing badge supplies, parking passes, and permits
2 Tracking orders and invoices
12/05-06/06 Training Department: Administrative Clerk/Data Entry Clerk
3 Documentation control
4 Entering and updating training records into Iso Train and ATO
5 Archiving files
6 Maintaining files for new hire employees
Manpower Temporary Services Agency for Citizens Bank - Smithfield, RI
08/05-11/05 International Department: Accounting Assistant & Data Entry Clerk
7 Reconciling foreign accounts into excel
8 Processing daily & monthly end G/L reconciliation into Lotus Notes
9 Reviewing reports & calculations for accuracy
10 Processing checks through OFAC for flagged accounts
08/04-09/04 Small Business Department: Data Entry Clerk
11 Entering Overdraft, Business Loan, Business Line, and Business Visa
applications
12 Gathering information using Main Frame, Business Credit Review, and
Experian in order to process applications
Occupations Unlimited, Inc., for Benefit Concepts Inc. - E. Providence, RI
11/03-02/04 Health & Welfare Administration Department:Claims
Reviewer/Data Entry Clerk
13 Review FSA claims to determine eligibility for payment
14 Approve, deny or suspend as appropriate
15 Return information to participants as necessary and data entry
Blue Cross Blue Shield - Providence, RI
03/01-10/03 Membership Services Department: Membership Representative /Data Entry
Clerk
1 Set-up groups/change over
1 Pre-processed/subscribers keying
1 Group maintenance
1 Telephone etiquette
Business Skills
Typing: 40 WPM
Software: Microsoft Office, Microsoft Access, Microsoft Outlook & Desktop Publishing
Technical: Photocopiers, fax machines & network telephones
Education
01/05-03/05 Rhode Island Association of Realtors - Warwick, RI
Pre License Salesperson Course
Certificate
10/98 - 6/99 Katharine Gibbs School - Providence, RI
Executive Assistant Program
Certificate
1994 - 1998 Alternate Learning Project High School - Providence, RI
Diploma