Project Technician
Resume:
Dwayne Campbell
Boston, MA. **124
**************@*****.***
Summary
Energetic support technician with a strong work ethic and more than 10
years of industry experience in all aspects of desktop support and
technical projects experience. Recognized as a leader with excellent
troubleshooting skills and the ability to quickly adapt to changing
business environments.
Objective
To advance in the profession of System Administrator, this will fully
utilize my education, experience and skills.
Education
New Horizons Boston, MA.
Supporting and Troubleshooting Windows XP Professional Edition
Clark University Cambridge, MA.
Candidate for Microsoft Certified Systems Engineer Certification, December
1996-August 1997
Newbury Jr. College Boston, MA.
Studied Computer Science, January 1986-September 1987
Professional Training And Skills
MCSE Certification in progress
. Installed, configured and optimized Microsoft Windows XP Professional
Edition, Windows 2000 Professional and Windows NT Workstation 4.0 in a
multiple domain environment.
. Installed and Microsoft Office 2003 for Multiple users.
. Configured network components for a single network (specifically
TCP/IP and NETBUI) and for interoperability with TCP/IP and IPX/SPX
networks.
. Installed and configured a Server with Dynamic Host Configuration
Protocol.
. Configured TCP/IP addresses and subnet Masks manually, and dynamically
using DHCPusr
. Set up and administered User Accounts and Group Accounts in Active
Directory
. Worked with Routers and Switches
. Installed and configured and provided support for MS Internet
Information Server 2.0
. Implemented and administered Microsoft Exchange 5.0
Technical Experience
Overture Partners Group Boston, MA.
Contractor Boston College May 2010-August 2010
. Technical Consultant
. Supporting users running Windows 7, XP Professional and Vista
. Supporting users running Snow Leopard, Leopard and Tiger
. Supporting Dells, Imacs, Mac Books, Mac Book Pros and Mac Pro
. Was involved with the Snow Leopard upgrade project
. Was involved with the Exchange migration
. Configured Apple Mail, Entourage and Thunderbird for the Macs users
Professional Staffing Group Boston, MA
Contractor Harvard Business School April 2010-April 2010
. Equipment Refresh Project
. Imaging Lenovo Desktops and Laptops
. Making sure User's data and software are moved over using Pcmover
. Making sure Laptops and Desktops are encrypted using PGP
Avid Boston, MA.
Contractor Ropes & Gray Law Firm November 2009- March 2010
. Desktop Support Duties
. Was involved with Blackberry Refresh Project
. Imaging HP laptops and Desktops using Altiris
. Supporting Blackberrys
. Various Projects as assigned
A&A Search, LLC, Boston, MA.
Contrator Boston Medical Center February 2009-September 2009
. Desktop Support Duties
. Imaged Dell Desktops and Laptops using Winpe
. Was involved with the Unix printing and Windows printing project
. Was involved with the memory upgrade for all the computers for the
entire hospital
. Responsible for Desktop, laptop and printers repairs
. Various Projects as assigned
Teksystems, Framingham, MA.
Contractor Digitas Desktop Support December 2008-January 2009
. Equipment Refresh Project
. Imaged HP Desktops and Laptops using Ghost
. Imaged Macbooks and Macbook Pro machines using Leopard OS
. Backed up User's data from old equipment using a external hard and
putting back on new equipment
Summit Electronics, Boston, MA.
Computer Technician July 2008- Present
. Responsible for various technician tasks including troubleshooting,parts testing,systems builds, system rebuilds, and upgrades
. Mac Support
. Shipping and Receiving of computer parts and materials
. Train customers in computer system setup, care and operations
Reedbusiness Information Waltham, MA.
Service Delivery Analyst Tier2 April 2007-June 2008
. Imaged Computers and Laptops using Altiris
. Provided full technical support for all desktops, laptops and
BlackBerry units. Technical support via the telephone/email for the
business units, enabling them to meet business objectives.
. Provided direct technical support to the business units, corporate
staff, operations, and management.
. Maintained a high level of technical knowledge
. Supported a variety of software applications including MS Office,
Quark, Adobe Products, along with solid OS, MAC, VPN, Blackberry
knowledge and Advanced Active Directory Knowledge
. Collaborated with business units, network administrators, and
management, etc on assigned projects.
. Analyzed, documents, and escalated critical issues to appropriate IT
Groups (Network Engineering, Business/Application Specialists,
Operations, development, and vendors)
. Logging and managing tickets in support Magic
. Assist customers (internal and remote) with desktop and software
issues.
. Perform hardware and software asset management
. Assist in the training of new employees
. Assist with the development of Staff and business partners
. Provided telephone support and remote assistance.
. Participated as a team member on major project implementations
. Bloomberg administration
Mintz Levin, Boston, MA.
Desktop Analyst August 1999-March 2007
. Responsible for supporting over 500 end users running Windows XP
Professional Edition on a Server 2003 network.
. Solely provided office hardware return processing for desktops,
laptops, monitors and peripheral equipment.
. Was involved with the equipment refresh for the entire firm
. Responsible for supporting end users using Imanage, Desksite,
Blackberry devices, Office 2003, Lexus Nexis, Livenote, DTE
Entreprise, Elite, Fas Asset Accounting and other various law
applications used at the firm.
. Responsible for printer support for the firm.
. Was involved with the planning and migration from Microsoft 2000
Professional to Microsoft XP Professional Edition
. Has traveled on several occasions to other offices to assist with
coverage
. Responsible for training new employees that enter the Desktop
Department
. Responsible for setting up and providing video conferencing for the
firm.
. Assisted with setting up wireless connections for the firm.
. Provided offsite visits to setup networks for attorneys for the firm.
. Supported Avaya on the client side
Baring Asset Management, Inc. Boston, MA.
PC Support Technician December 1996- August 1999
. Responsibilities included supporting 105 end users running NT 4.0 on a
NT network
. Administration of user accounts, setting up new users with the proper
rights and resources
. Supported Office 97, Exchange Server with Outlook, Datastream, Lotus
Notes 4.5. Internet Explorer 4.0, Lexis Nexis,Bloomberg, Landmark,
MIS, MRS, Business Banker, Matlab, Comparite, Reuters and SMS
. Installed and added printers on the network and various other duties
. Responsible for repair disks and backups on all servers using Backup
Exec
. Responsible for all phone setups on a Mitel PBX system, which included
voicemail, speed dials and pick up groups
Certifications
A t
Desktop Support
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