Customer Service Administrative Assistant
Resume:
Kevisha Jones
Englewood, NJ ****1
**********@*****.***
I am writing you to express my interest in a receptionist position at your organization. After obtaining information, good training, and experience I feel that this position would be ideal for me. The position would allow me to continue building a foundation in the customer service field.
My work experiences and studies has taught me to be creative and open to new ideas. It seems that work ethic, multitasking and being a team player are essential ingredients for success at your organization. With the combination of all my specialties, I am confident that I have the attributed to add value to the cooperation. I have attached my resume, which provides more information about my experiences and activities. I welcome the opportunity to meet with you and share more about my background. Thank you for your time and consideration
Kevisha Jones
154 Morse Place
Englewood, NJ 07631
**********@*****.***
Objective
To obtain a position that will enable me to utilize my skills as a Receptionist/Administrative Assistant/Customer Service Agent.
Summary
Possess extensive skills in taking customer orders. Possess excellent verbal and written communication skills.
Experience
Customer Service
1. Possesses excellent communication skills.
Resolved customer complaints in a high call volume environment.
Processed emails responses through the website.
Answer voice mails.
Answer and explain complicated billing questions.
Distributed weekly schedules to all team employees.
Medical Skills
1. Experienced in Medical Language Terminology
2. Assist disabled with daily chores and transportation.
Kevisha Danara Jones
154 Morse place
Englewood, NJ 07631
Mobile : 201-***-****
Email: **********@*****.***
Country of citizenship:
United States of America
Veterans' Preference:
No
Contact Current Employer:
Yes
WORK EXPERIENCE
Publishers Circulation FulFillment, (New York Times )
5/2003 - 3/2009
Rockleigh, New Jersey US
Customer Care Agent/ Billing
Performed administrative and office support activities for multiple supervisors
Duties may included word processing, filing, and faxing
Extensive software skills were required, as well as Internet research abilities and strong communication skills
Staff in this category also may have the title of department assistant, coordinator, or associate
Answered telephone calls, conveys messages, and runs errands
Stamped, sorted, and distributed mail
Stamped and numbers forms by hand or machine
Photocopy documents, using photocopier or scanner
Wrote, typed, and entered information into computer using a keyboard or scanner
Used state-of-the-art computer technology to access and update information in various companies
Received, Recorded, Sorted, Batched, Associated, Controlled, Collected, Mailed, Extracted and Distributed Incoming/ Outgoing Work
Maintained, Updated, and Purged Suspense/ Closed accounts; Examined and Perfected documents; Determined priority transfers and book entry Documents; Maintained Supplies
Proactive in daily function of department work flow
Maintained pending folder for incomplete transfers.
Performed a Variety of Administrative Tasks using an automated system which involves: Assisted, Maintained, Monitored, or Updated work status and Inventory Records; Acknowledged Correspondence
Changed tasks daily with the needs of the specific job and the employer/manager
Very cooperative and able to work as part of a team
Worked with internal and external parties to organize the various components needed to initiate, run and conclude major projects
Duties include coordinating schedules and activities, placing orders for supplies and services, and tracking progress and results. Requires excellent communication skills and extensive knowledge of database and project management software
Knowledge, Skills and Abiliies:
Type 70 wpm
Current Microsoft Office ( Excel, Word, Power Point, Access, Outlook)
Seibel
CIS
Aspect (Contact Supervisor: Yes, Supervisor's Name: Jamie Lightsey, Supervisor's Phone: 201-750 )
Assemblyman Gordon Johnson
6/2002 - 8/2002
Englewood, New Jersey US
Secretary
-Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
-Arrange conferences, meetings, and travel reservations for office personnel.
-Complete forms in accordance with company procedures.
-Compose, type, and distribute meeting notes, routine correspondence, and reports.
-Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
-Locate and attach appropriate files to incoming correspondence requiring replies.
-Mail newsletters, promotional material, and other information.
-Maintain scheduling and event calendars.
-Make copies of correspondence and other printed material.
-Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.
-Schedule and confirm appointments for clients, customers, or supervisors.
-Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
-Take dictation in shorthand or by machine, and transcribe information.
-Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
-Conduct searches to find needed information, using such sources as the Internet.
-Coordinate conferences and meetings.
-Establish work procedures and schedules, and keep track of the daily work of clerical staff.
-Learn to operate new office technologies as they are developed and implemented.
-Manage projects, and contribute to committee and team work.
-Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
-Order and dispense supplies.
-Prepare and mail checks.
-Provide services to customers, such as order placement and account information.
-Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
-Supervise other clerical staff, and provide training and orientation to new staff.
-Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
EDUCATION
medgar evers college
brooklyn, new york US
Some College Coursework Completed - 6 / 2012
Major: nursing
Minor: liberal arts
GPA: 3.0 out of 4.
Dwight Morrow High School
Englewood new jersey US
Diploma - Academic June 2002
Contact this candidate