Human Resources Customer Service

OBJECTIVE Ch Challenging administrative position specializing in Human

Resources/Benefits

SUMMARY OF QUALIFICATIONS

* *****+ Human Resources/Hiring/Testing/Orientation/Administration

Demonstrated skills in planning, organizing and problem solving with

the ability to prioritize multiple tasks in order to meet deadlines.

Demonstrated proficiency in oral and written communication skills.

Demonstrated PC skills in utilizing MS Office based software (i.e.,

Word, Excel and PowerPoint) Lotus Notes as well as the motivation to

learn specific computer applications.

Demonstrated strong interpersonal skills and the flexibility to work

with a diverse group of people at various levels.

Provide support and training to secretarial staff and managers in

office orientation, filing procedures, computer applications and served

as "handling the problems" in a fast-paced office.

Design of Access Database and maintenance for client tracking and

information.

Ten years of experience in a professional office environment.

Microsoft Office, Windows Vista, XP

EDUCATION

A.A.S. Computerized Office Technology - Gloucester County College May

2007

RELEVANT EXPERIENCE

2009-Present Atkinson Hunt

Cherry Hill, NJ

Database Assistant/Research and Development of Database

Maintenance of data stored within the Customer Relations Management system - ACT

Research and retrieve Data from various data site for clients using Selectory

and Online information.

Develop database by client's specific data, Quality control of data

Supporting Sales and Marketing team with ad hoc data reports

Good IT skills essential in Excel, Outlook, Internet Explorer

Pro active member of the team, Meeting deadlines within time scales

Supervised Data Entry Support

2007-2008 EDS / VISION IT (Contractor)

Cherry Hill, NJ

Benefits Administrator/Consultant

EDS delivers a broad portfolio of information technology and business

process outsourcing services to clients in the human resources,

manufacturing, financial services, and healthcare, communications,

energy, transportation, consumer and retail industries. My

responsibilities are as follows:

Administration, quality assurance and case management of defined

benefit plans for additional confidential clients, which requires

restricted security access.

Perform pension, benefit health and welfare calculations and set up

payment schedules for participants from these various defined benefit

plans.

Maintain plan records and ensure compliance with federal regulations

(ERISA)

Communicate with participants and provide support with plan design and

distribution.

Reduced backlog by 100%

Daily usages of FrontPage, Clarify, Excel Spreadsheets, and Microsoft

Programs

2005-2007 M.R.S. Associates, Inc.

Cherry Hill, NJ

Human Resource Generalist / Benefit Assistant/ Human Resource Manager

Online enrollment for Benefits

Coordinated timely and accurate payment for all benefit programs to the

benefit provider/carrier

Audited and monitors payroll reports and benefits eligibility reports

by job code or other methods

Ensured staff deductions and payments for benefits are properly

accounted for in ADP in a timely manner

Maintained accurate and complete files on benefit provider/carriers

regarding plan descriptions, contracts, amendments and other benefit

related documents

Performed and prepared employee evaluation

Provided assistance to the Legal Department by performing and reviewing

the background checks for all new hires

Insurance claims resolution, insurance customer service, and handling

benefits for The Human Resource Department and Reconciliation of all

benefit insurance bills

Family Medical Leaves of Absence

2003- 2005 Aluminum Shapes, LLC

Human Resources Recruiter/Assistant

Updated information into HRIS; responsible for accuracy of all

demographic and pay information for staff and faculty.

Conducted all phases of orientation, including recruitment,

interviewing, drug screening, and administer skills tests and processed

employee pay increases.

Processed all employee inquiries, supervisor requests.

Train new Human Resource's personnel in all office processes and

procedures

Family Medical Leaves of Absence

AWARDS AND ACTIVITIES

Access Human Resource Development/New Jersey Vocational Rehabilitation

- 2000

Managers' Training /US Airways Express - 2002

United Way - Aluminum Shapes, LLC - 2004

Drug testing and screening - Aluminum Shapes, LLC - 2004

American Red Cross CPR

Treasurer - Pastor's Aide

Teach classes for a Women's Study Group

Concepts of Information Technology, Information Management, Desktop

Publishing, WordPerfect, Microsoft Access, Accounting I, Business Law

I, Psychology I, Networking Essentials, English Comp I&II, Principals

of Management, Statistics, Oral Communication, Systems Analysis and

Design.

Contact this candidate