Customer Service Representative

Arlene Jacobson

***** ***** *** ( Grand Terrace, CA 92313 ( 909-***-****

Benchmark Industries, LLC - Riverside, CA Aug

**** - *** ****

Proofreading/Office Assistant

. Verify information on purchase order, ensuring data is entered into

system correctly and according to the customer's specifications. Update

information as necessary into database.

. Final proofing of spelling, punctuation and grammar on final product.

. Approve all work orders to ensure the artwork matches the customer's

original request.

. Review all paperwork on the work order ensuring any changes and final

quantities are verified and correct.

. Confirm shipping information matches customer's requested method of

shipping and ship date will meet customer's required date of arrival.

. Complete necessary paperwork to assist customer in fulfilling their

orders.

Customer Service/Inside Sales

. Assisted customers with placing catalog orders and discussed the best

enhancement of the product.

. Entered orders and processed customers' information.

. Ensured pricing and shipping meets customer specification.

Managed Care Solutions of Riverside - Riverside, CA Jun

1997 - Aug 1997

Credentialing Assistant - Temporary Assignment - Thomas Staffing

. Processed applications and initiated verification of all information

contained in provider applications.

. Entered primary source information into credentialing tracking system.

. Submitted approved applications/provider profiles to applicable health

plans.

. Restructured and audited credentialing files for completeness and

accuracy.

. General clerical duties including typing/data entry, filing, faxing and

answering telephones.

Riverside County Regional Medical Center - Riverside, CA

Apr 1997 - Jun 1997

Secretary/Clerical Support - Temporary Assignment - Thomas Staffing

. Provided general clerical and administrative support to the Department of

Anesthesiology and

. Department of Patient/Hospital Accounting Department.

Johnstone Supply - Grand Terrace, CA Jan 1995

- Apr 1997

Administrative Assistant

. Customer service for appliance parts distributor.

. Provided administrative support to Account Administrator.

. Contacted customers in attempt to collect past due accounts.

Amwest Surety Insurance, Co., San Bernardino, CA

Oct 1994 - Jan 1995

Customer Service Representative

. Customer Service Representative for surety insurance company.

. Processed D&B/TRW credit checks.

. Verified credit references.

. Processed applications.

. Provided administrative support Branch Manager and Assistant Branch

Manager.

Loma Linda University Medical Center, Loma Linda, CA

June 1974 - July 1983

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