Quality Assurance Customer Service

Keishon Read

** ****

Memphis, TN *****

Home: 901-***-****

Cell: 901-***-****

*********@*****.***

Professional Experience:

Volt Workforce Solutions: (Federal Express TSC):

October 2008-November 2009 ESD Technician

Memphis, TN

. Trouble shot problems with Power pads, ran various tests to verify

systems were properly installed, checked software for any problems or

damage, processed pads for quality assurance.

? Provide depot technical support to FedEx operations staff, FedEx

customers, and 3rd party organizations in the diagnostics, maintenance

and support of Motorola Power pads

Luxottica Optical Manufacturing

January 2006-October 2008 Machine Operator/Process Tech

Memphis, TN

. Operated eyeglasses coating machines, trouble shot alarms, verified

lenses were coated, inspected parts on coating machine, and processed

lenses for shipment

. Calibrated machine for operation, performed basic electronic

measurements and analyzed statistical data

Transportation Security Administration:

September 2002- November 2005 Security Screener

Memphis, TN

. Inspected baggage for explosives, screened passengers, and assisted

with security officials with airport searches.

. Handled customer problems and assisted them with processing belongings

for screening

. Set up equipment such as PCs, surveillance cameras, and explosive

detection devices

Fritz International Incorporated:

January 1998-November 2001 Customer Service Supervisor

Memphis, TN

. Supervised a team of 15 employees, ensured customer received proper

services, Created and maintained databases for all customers.

. Updated existing and new employee information

. Did quality assurance to assist employees in completing daily task

. Provided general clerical support

. Worked with human resources in recruitment process

. Prepared paperwork for clearance by US Customs

Education:

The University of Phoenix: Bachelor of Science

Business Information Technology

Memphis, TN

The University of Memphis: Bachelor of Science

Business Information Technology

Memphis, TN

The University of Tennessee at Chattanooga: Bachelor of Science

Business Administration Memphis,

TN

Fairley High School:

May 1995 Honors Diploma Memphis, TN

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