Customer Service Sales

**** * ***** ****** ***** * Dover * DE *****

Cell: 732-***-**** Email: **********@*****.***

Experience

Administrative Assistant, Best Buy 2010- Present.

Schedule and manage all installations, services and

deliveries for the home theater department.

Responsible for tracking and reporting goals and

sales for home theater associates.

Provide excellent customer service and customer

solutions.

Manage inventory awaiting customer pick up and

delivery.

Address issues and concerns with sales

representatives and installers.

Responsible for contacting customers to confirm

appointments,

address issues and ensure great customer service.

Sales representative and checkout responsibilities.

Product and solutions knowledge.

Assistant General Manager, Wawa Inc. 2002-2010.

Responsible for maintaining operational standard of a high

volume fuel store.

Effectively manage a staff 25-35 members addressing all

performance issues.

Coaching and mentoring staff and peers.

Preformed annual evaluations of staff.

Responsible for efficient scheduling.

Responsible for staffing and training new team members.

Perform role of store team safety leader.

Responsible for deposit and accurate coin /cash ordering.

Managed store inventory, vendor relations, and ordering.

Responsible for monthly income statement,ensuring positive

results in labor, spoilage and shrink.

Forecasting weekly sales, analyzing reports, and driving

superior financial results.

Manage the customer experience and ensure customer satisfaction.

Responsible for cash management and loss prevention.

Promotions Assistant, B985 Radio. Manahawkin, N.J. 2003- 2005.

Responsible for Promotions and Engineering.

Dealt one on one with Sales team and station clients; Sales

Assistant

Worked with a team of Interns. On-Air/Programming.

Lead Promotions from sister stations including (WOBM AM-FM,

WJLK, WCHR, WBBO, WHTG, WBHX, WKOE, WBSS).

Education

Diploma. Central Regional High School, N.J. June, 2003.

Delaware Technical Community College. Criminal Justice Degree Expected

2012.

Skills

Microsoft Operating Systems,

Microsoft Office (Word, PowerPoint, Excel, Access, Outlook).

Can type 80 wpm. QuickTime. SPSS. Adobe Photoshop and Illustrator.

Management: Time Management and Delegation, Training, Leadership,

Crisis Communication,

Interpersonal Skills, Loss prevention, Serve Safe Certification,

Gasoline and

Safety training, Managing cost, Selecting a high performance team,

Documenting discipline

Broadcasting: ISDN, ZEPHYR.

Contact this candidate