Project Manager Management
Resume:
ROBIN C. BURGESS
Cincinnati, OH 45211
********@****.***
http://www.linkedin.com/in/robinburgess
Summary
Experienced manager with background in large corporations. Proven ability
to provide excellent customer service, research questions, solve
problems, organize information, teach and provide computer
support. Extensive diverse experience in corporate environment / culture;
supporting, motivating and guiding others to resolve business issues and
achieve company goals. Utilizes strong organizational, planning, and
communication skills towards improving operational efficiency. Proficient
in MS Office suite.
Selected Accomplishments
. Managed large global teams and supported international clients.
. Supported, motivated and guided 200+ employees through project management
education and professional certification process.
. Clear communicator & proficient presenter. Adaptive communication style
for specific audience and working with people from many cultures &
backgrounds. Developed & delivered training in 6 international locations
to 200+ students. Conducted 100+ virtual training classes. Recorded
training modules.
. Recognized ability to break complex topics down into clear instructions.
Created handbooks, tools & quick reference guides to simplify processes
and reduce errors.
. Adept at problem solving via phone, e-mail or person-to-person. Skilled
at interpreting what the customer wants / needs and finding the product
that will answer that need.
. Fluent in using the internet for research and communication. Researched
and answered project management process and tool questions using
materials from a variety of sources. Designed and created website for
project reporting which reduced time spent on this activity from hours to
minutes per week.
Professional Experience
CONVERGYS CORPORATION, Cincinnati, OH
1977 - 2010
Project Manager
Planned and executed major corporate improvement projects
Developed and Delivered project management training
Developed computerized processes and tools
Audited troubled projects and provided guidance and tools to get them back
on track
Managed staffs of up to 25 employees in support of multinational clients
Education
BA Mathematics
College of Wooster, Wooster, OH
Professional Development
. Project Management Professional Certificate from Project Management
Institute
. Master's Certificate in Project Management from George Washington
University
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