Customer Service Real Estate
Resume:
Jeff Worsham
Amarillo, TX **121
Email: abk4m8@r.postjobfree.com
Website: http://www.inspectamarillo.com
Background Summary:
TECHNICAL CLIENT MANAGEMENT PROFESSIONAL WITH EXPERIENCE MANAGING
RELATIONSHIPS FROM INDIVIDUAL CUSTOMERS TO FORTUNE 100 HOME BUILDING
CLIENTS ENSURING HIGH CLIENT RETENTION, ADDITIONAL REFERRALS, AND REPEAT
SALES. EXCELLENT COMMUNICATION SKILLS ACROSS ALL COMPANY LEVELS INCLUDING
WRITTEN, VERBAL AND INTERPERSONAL.
Experience
3/2007 - PRESENT ARCHSTONE HOME INSPECTIONS AMARILLO, TX
Professional Real Estate Inspector Lic# 9676
Founder, owner, and operator of home inspection company.
Expert at inspecting all major systems of the home including foundation,
roof structure and cover, electrical, plumbing, heating and A/C, as well
as all built-in appliances.
By forming relationships with Realtors, exceeding client expectations,
and building a reputation as one of the most thorough inspectors in the
area, I generate new clients and business growth through referrals.
Efficiently communicate a large number of technical home system issues in
layman's terms to each client; both in an in-person hour long review and
in a comprehensive computer generated written report.
Conduct educational PowerPoint presentations to real estate agencies.
Manage all other parts of the business; including general operations,
calls to set up inspections, and accounting.
Exceed required annual continuing education requirements in order to stay
up-to-date on new codes and home technology.
4/2001 - 11/2006 Builder Homesite, Inc. Austin, TX
National Client Account Manager:
Responsible for customer service and support for leading "New Home"
listing websites including NewHomeSource.com, as well as new home private
label channels for leading national newspapers including the Dallas
Morning News and Denver Post.
Primary account and support contact for national homebuilders to ensure
that dozens of daily XML data feeds were posted with their community and
home data.
Acted as the primary training resource for new builders' listings -
Responsibilities included client management and up-selling, training
clients on the use of data management tools, guiding clients through
their XML file feed development, developing training materials, assisting
in product development, supporting sales team, and mentoring junior
account managers: resulting in a 97% client renewal rate.
01/1998 - 02/2001
Austin, TX
Developed Career as a Customer & Client Service Manager
In a roll of sales support and post-sales account management and
up-selling, I conducted training sessions with Professors as well as
entire classrooms of students.
Supervised an e-commerce customer service team, and we exceeded our goal
of 95% positive feedbacks on eBay.
Utilized skills in persuasion and negotiation to successfully sell the
service of website design and site advertising and maintained positive
post-sales relationships with clients
Assisted in the purchase of media placement of sports Assisted in
agency-of-record transition for new sports unit from previous
Southwestern and Pacific Bell agencies.
EDUCATION
MAY, 1997 UNIVERSITY OF TEXAS AUSTIN, TX
B.S. Advertising
February, 2007 Texas A&M Commerce
Online
Professional Real Estate Inspector Certification
professional/Technology Skills
PROFESSIONAL: CLIENT MANAGEMENT, ACCOUNT PLANNING, TRAINING, PRESENTING
Technology: Adobe Photoshop, Photograph scanning and processing, MS Word,
Excel, PowerPoint, Outlook, QuickBooks, GoDaddy.com Website Tool, XMLSpy,
MS Internet Explorer, Mozilla Firefox, FTP software
Organizations
TEXAS ASSOCIATION OF REAL ESTATE INSPECTORS (TAREI)
International Association of Certified Home Inspectors (InterNACHI)
Texas Real Estate Commission
Amarillo Association of Realtors
Ordained and serving Elder of church
Jeff Worsham
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