Customer Service Representative

sylvia vargas

** ******* *** ******, ** ***** 504-***-**** *********@***.***

Office Administrator and Customer Service Representative

Dedicated professional with extensive experience in the administrative, customer relations, and

tourism industries. Excellent communication and interpersonal skills. Adept at handling customer

complaints and providing conflict resolution. Good analytical, organizational, and time management

skills. Computer literate: MS Office, Windows 7, data entry, internet research. Fluent in Spanish.

Key Skills

Office Administration Report & Document Preparation Records Management

Customer Service & Support Multicultural Development Meeting & Event Planning

Front Desk Reception Multi-Line Phone System Travel Coordination

Translator/Interpreter 10 Key by Touch Cash Handling Experience

Experience

EUSTIS ENGINEERING 2008 to 2009

Administrative Secretary

Provided administrative support within busy and deadline-intensive department. Edited and proofread

geotechnical engineering reports, letters, and memos. Drafted and submitted bid proposals to various

local, state, and federal agencies. Scanned and emailed documents to company’s clients. Directed all

telephone inquiries to the appropriate departments.

FLUOR 2005 to 2007

Data Analyst/Customer Service Representative

Researched and tracked the status of congressional, hotel, and medical applicants waiting to be

issued a FEMA trailer. Corrected and increased resolution of problem files by ensuring that all

proper paperwork was presented by applicants. Submitted daily reports and ranking tables to

the Joint Field Office and FEMA.

LA Tax Free Shopping for International Visitors Program 1997 to 2004

Revenue Analyst

Assessed all tax refund requests, prepared daily cash balance and stored all daily transaction records.

Ensured that all customer complaints were handled adequately. Created surveys in Spanish to collect

information on tourists’ shopping habits. Prepared reports based on collected data for use by the Tax

Free member stores and the Louisiana Office of Tourism.

METROVISION 2000 to 2001

Coordinator, International Business and Trade Development

Coordinated visits of foreign dignitaries by establishing agenda, arranging protocol visits/meetings, and

providing logistical support. Prepared and submitted to CEO weekly reports on department’s projects

and activities. Received and disseminated leads by researching in-house database and use of

international trade organization multipliers.

Education

Tulane University 2002

B.A. in Latin American Studies. Minors in Economics and Spanish Literature

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