Customer Service Manager

Ja'Marcia Clay

**** ********* **. *

Houston, Texas 77038

713-***-**** or 281-260-

0191

************@*****.***

Skills and Training

. Proficient with Microsoft Word, outlook, Excel and other data bases

. Typing 45 wpm, proficient with office machinery, such as copier,

multiple line phones, fax etc.

. Excellent Customer service and interpersonal skills

. Wonderful Learning agility and detail oriented, organized

. Excellent written and verbal communication skills

Work Experience

US Census Bureau-Temporary EE 05/25/2010-07-07-03-2010

. (Field work) conducted interviews with families, Property managers to

collect data

Hewitt Associates-Converted as Temporary EE 01/2008 Customer Service-

09/200*-**-****

. Answered escalated calls (supervisor), assisted new team members

. Assist customers with enrollment and questions regarding health

coverage

. Process fund transfers and reallocation's with 401k Retirement Savings

Accounts

Talx Corporation-St. Louis Missouri-Ecommerce Specialist Converted as Temp

EE 05-200*-**-****

. Registered Clients, for access into The Work Number Data Base

. Created Polices and Procedures for new implementation

. Trained new agents, Assisted with hiring and development,

. Researched and verified employment

. Maintained Daily Reports

TeleTech, Kansas City, Kansas Customer Service Agent 08-200*-**-****

. Processed zip code searches and vacation hold mail request

. Documented Customer complaints and concerns

Commerce Bank, Kansas City, Mo, International Wire Clerk

. Converted international wires into US funds

. Credited/debited retail and commercial accounts

. Debited General Ledger for bank fees

. Researched and corrected problem wires in timely manner

Nations Bank (Bank of America), Kansas City, MO Bank Teller 07-199*-**-****

. Created cashier's Checks and money orders

. Processed basic bank functions, including deposits, withdrawals

. Assisted with Daily function of balances of ATM machines

Education

Lincoln University, Jefferson City, Missouri-Elementary Education

References

Dana Lindsey Team Manager/Hewitt Associates 281-***-****

Zandra Bosie on Floor Supervisor/Hewitt Associates 713-***-****

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