Customer Service Management

Michael Cosby

**** ********* ****** ********, ********

(H) 804-***-**** (C) 804-***-****

********@*****.***

Professional Objective

Poised professional eager to make a positive impact within this company.

Qualifications Summary

> Customer Service: Capable of managing client relationships in product

and service-based environments. Determine and match client needs with

appropriate products and services by utilizing a consultative

approach, accessible service orientation, and honest representation.

Exceptional communication and interpersonal skills with the ability to

easily develop a positive rapport based on genuine warmth and

friendliness.

> Technical & Business Competencies: Skilled utilizing the latest

software and office equipment including Microsoft Word, Excel, Access,

PowerPoint, and Outlook. Also have basic knowledge of Linux, Visual

Basic, and router configuration.

> Key Strengths: Demonstrate maturity professionalism, stress tolerance,

and teamwork. Always willing to learn new tasks. Record of forging

positive working relationships with people at all levels.

Educational Background

Associate Degree in Computer Networking Systems 2008-

2009

ITT Technical Institute

4.0 Grade Point Average

Experience Highlights

WAL-MART INCORPORATED - Richmond, Virginia

Cashier / Overnight Stocker, 02/2005 - Present

Responsible for providing optimal levels of customer service in handling

merchandising and monetary transactions, while bagging and loading

merchandise. Maintain excellent productivity levels by scanning

merchandise quickly and accurately. Ensure register security at all

times. Assist in the training of new cashiers.

. Acknowledged for approaching work with a keen sense of speed,

efficiency, and positive demeanor.

. Received a "Four Star Cashier Award" for above average scores on

evaluation from management.

. Received Employee of the Month honors twice due to outstanding work

performance.

WENDY'S INCORPORATED - Ashland, Virginia

Cashier / Stocker, 1998 - 2005

Established an exemplary work history with one of the nation's leading

fast-food restaurants. Ensured that the highest level of customer

service was delivered at all times. Processed orders, handled cash

transactions, and prepared meals. Played a key role in the training of

new associates. Acquired extensive knowledge regarding fast-food business

operations.

. Managed stock levels and replenished shelves as needed.

. Led opening and closing activities.

. Asked to assume Shift Management position due to a strong work

ethic and a high level of dependability, operational knowledge, and

uncompromising customer service.

~ Excellent References Furnished Upon Request ~

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