Customer Service Representative

Location:

Posted:

September 14, 2010

Michael J. Ruby

EDUCATION

University of Wisconsin-Milwaukee Milwaukee, WI

Bachelor of Arts in Communications

Junior Standing- 75 credits earned Graduating December, 2011

Brown College Mendota Heights, MN

Associate of Applied Science Degree in Radio Broadcasting

Graduation Date: April 2005

Magna Cum Laude

EXPERIENCE

FM 102.1 WLUM Menomonee Falls, WI

On-Air Personality/Board Operator May 2007-Present

• Ensure the quality of the broadcast while the on-air talent broadcasts from

a remote location

• Cue the on-air talent, play music, commercials, and answer the listener phone

line

• Talk on the air. Host a weekend radio show and fill-in whenever requested

• Broadcast live from remote locations

• Document station logs involving the radio station’s frequencies

US CELLULAR Waukesha, WI

Customer Service Representative June 2007-February 2008

• Answered inbound phone calls at the call center

• Assisted customers with questions regarding cell phones, price plans, additional

features, payments, and phone bill charges

• Handled technical questions

• Stayed educated on new and upcoming company policies, equipment, and

technology

ABILITIES

• Seven years of customer service

• Work well under pressure

• Excellent written and verbal communication skills

• Knowledgeable with Microsoft Word, Adobe Photoshop, POS system, Internet

Explorer

• Self-motivator with a positive attitude

-References Available Upon Request-