Customer Service Representative

Laurel A. Caccamo

Day phone Cell: 847-***-**** Email: *************@*****.***

EDUCATION

Western Illinois University

Bachelor of Arts: majoring in Journalism with minors in Graphic Design and

Sociology

SKILLS

?type at least 50 wpm with 98% accuracy

?proficient is all Microsoft applications; excel, word, office,

powerpoint,access

?proficient with Peoplesafe, AS400, Dynamics, Management System

?proficient with Adobe programs; Indesign, Photoshop CS2, Quark,

Illustrator

PROFESSIONAL EXPERIENCE

Toshiba Medical Research Vernon Hills, IL

July 2009-present

Finance, Accounts Receivable and Purchasing Coordinator

? Ensures that all financial resources of the company are accounted for

. Prepares and submits the annual budget for the company

? Prepares the financial section of the annual report

? Maintains a record of what the company spends and what it makes

? Deposits company revenues and keeps track of our accounts

? Keeps upper management informed about the finances of the company

Caremark Pharmaceuticals Lincolnshire,IL

July 2008-May 2009

Customer Service Representative

? Demonstrated sense of urgency in busy call center environment

? Possessed exceptional ability to build productive relationships, resolve

complex issues and win customer loyalty

? Demonstrated outstanding problem solving and active listening skills

? Ability to diffuse difficult customer situations with tact and ease

? Managed a high-volume workload within a deadline-driven environment

Universal Footcare Northbrook, IL

July 2007-June/2008

Administrative Assistant/Customer Service Representative

? Diligent, detail-oriented receptionist knowledgeable of all office

functions, with a solid background in the healthcare field

? Excels at multi-tasking in a fast- paced environment, completing projects

within time and budget constraints

? Superior telephone, customer service, and computer skills

Western Illinois University Athletics Macomb, IL

08/02-07/07

? Secretary

Western Courier Macomb,IL

08/2005-07/ 2007

Editor and Advertising Page Layout

Assistant

? Responsible for editing other columnists' work before article is printed

? Assisted in gathering local advertisements, coordinating and laying the

advertisements out to correlate with selected pages of the newspaper

? Wrote several columns for different sections of the Western Illinois

University newspaper.

Publications

Westerncourier.com

Professional Organizations

Western Courier Editor for WIU

Graphic Design Club for WIU

PROFESSIONAL AND PERSONAL REFERENCES-available upon request

Contact this candidate