Customer Service Sales

Laurin Elise Jones

Seattle, WA *****

Cell: (***) 395 - 1305

Email: *********@*****.***

EDUCATION

**** - **** - *.*., ***** Dade College

EMPLOYMENT AND EXPERIENCE

**/** - ******* *******trative/Advertising Assistant, Jordan's Warrior Arts

Duties: Conceptualized and budgeted weekly advertising plans,

established and maintained web pages, supported staff needs, tracked

and managed accounts, answered and maintained multiple phone lines,

designed business cards & flyers, kept inventory and ordered supplies,

translated all available information into Spanish to expand

customer/client pool, prepared newsletters, tested market response to

specific advertising campaigns, organized and assisted in workshops

and seminars.

03/09 - 01/10 Teller, Wachovia

Duties: Uncovered needs and opportunities for customers, introduced

products and services, recognized opportunities for household accounts

and services, consistently provided excellent customer service through

attentiveness and engaging the customer, translated for Spanish-

speaking customers, balanced cash drawer daily, corrected out-of-

balance conditions, followed procedures to prevent losses and comply

with regulation, recognized and prevented fraudulent transactions,

logged and processed commercial depository transactions, vault

balancing and shipment processing, prepared materials for branch

meetings and compliance testing.

09/08 - 03/09 Receptionist, Silver Lakes Animal Hospital

Duties: Volunteer Receptionist for large, local animal Hospital;

Greeted clients as they entered, answered and maintained multiple

phone lines, signed for and verified incoming shipments, prepared

client documents for check-in, appointments, and check-out, received

and balanced all payments/co-payments, organized and filed

documentation after appointments, scheduled and canceled appointments,

called for appointment friendly-reminders, called for test results and

any follow-up appointments necessary

11/07 - 03/09 Sales Associate/Lead, Bath and Bodyworks

Duties: Team leader delegating tasks to fellow associates, responsible

for replenishment of company product, as well as timely processing of

incoming shipments, including updating of floor plans and marketing,

light administrative support for management

SKILLS

Bilingual (English & Spanish); Goal oriented; Detail oriented; Great

math and computer skills; Impeccable verbal and written communication

skills; Documentation and Organization skills; Proficient in Microsoft

Word, Excel, & PowerPoint; Experienced with POS system, PC and Apple;

Experienced with IE, Safari, and Firefox; Experienced with CyberDuck &

WordPress for Web publishing and editing CSS; 45 WPM minimally; 14,000

KPH minimally.

Contact this candidate