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Customer Service Quality Control

Location:
Ponte Vedra, FL, 32081
Posted:
September 15, 2010

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Resume:

Jason G. Rowe

** ***** ****** **. ***** Vedra, FL. 32081

abk4eu@r.postjobfree.com

H# 904-***-****, C# 850-***-****

Leadership + Management + Supervision + Quality Control

Dynamic young leader with a four year record of achievement with

demonstrated success as a Petty Officer in the United States Navy. Adept

at leading teams to achieve outstanding success through a personal based

leadership style that includes mentoring personnel and providing

necessary training that maximizes the ability of the team and each

individual's chance of success. Above average experience in Leadership,

Management, Supervision, High Performance Team Building, Material

Maintenance management, and Quality Assurance and Control for an

individual of my age.

_______________________ Professional Experience ______________________

Server for Darden Industries Aug 2009 - Sept

2010

Responsibilities included but not limited to the following:

. Waites tables for both Olive garden and Bahama Breeze

. Ensures customer satisfaction by providing superior service

. Received numerous compliments form not only customers but secret

shoppers of the Darden Industry regarding my professionalism and

service

Retention Agent, Encore Marketing Group May 2009 -

Jul 2009

Responsibilities included but not limited to the following:

. Maintaining a knowledge base of all Verizon business package

capabilities

. Making customer service calls for the purpose of retaining existing

Verizon business customers

. Making direct sales cold calls to generate a new Verizon business

customer base throughout the Pacific Northwest.

Aviation Ordnance Man, USS Abraham Lincoln, United States Navy

Aug 2005 - May 2009

Responsibilities included but not limited to the following:

. Performed the duties of Assistant Magazine Supervisor

. Acted as Work Center Supervisor when required

. Led and managed the daily work activities of 10 personnel in

Magazine maintenance upkeep and the Assembly, Disassembly,

Inventory and Stowage of approximately 25 million pounds of

ammunition and weapons.

. Ensured government property was properly accounted for. Received,

inspected, stocked, performed cycle counts of the ships aviation

ordnance inventory, and researched/resolved inventory

discrepancies.

. Trained over 200 personnel resulting in their qualification as

Damage Control Petty Officers ensuring division was 100% qualified.

. Conducted quality control spot checks of Material Maintenance

Management activities to ensure safe and efficient production.

. Acted as Mount Captain on 50 caliber machinegun to ensure the ships

protection from hostile forces during Operation Iraqi Freedom and

Operation Enduring Freedom.

_______________________________Education____________________________

FSCJ- Air Traffic Control program- Fall 2010-present

Jacksonville University (Accelerated degree program, nights) Freshman

year, Major: Business management (Maintaining 3.0 GPA)

. Niceville Senior High School, HS Diploma, 2004

________________________________ Training____________________________

. Repair Parts and Supply Petty Officer (2008)

. Material Maintenance Management Work Center Supervisor (2008)

. Enlisted Aviation Warfare Specialist (2008)

. Enlisted Surface Warfare Specialist (2008)

. Petty Officer Indoctrine (2008)

. EE Forklift Operator (2007)

. 6K Forklift Operator (2007)

. Cargo Weapons Elevator Operator (2007)

. Aviation Ordnance Man Training Course (2006)

. Hospital Corpsman Training Course (2006)

. Messenger of the Watch (2006)

. Petty Office of the Watch (2006)

. Maintenance Person (2006)

. Damage Control Petty Officer (2006)

. Basic Damage Control Communications (2006)

. Basic First Aid (2006)

. Basic Damage Control (2006)

. Basic Fire Fighting (2006)

. Fire Watch Stander (2006)

. Basic Chemical, Biological, and Radiation Defense (CBR) (2006)

. Advanced Damage Control (2006)

. Advanced Shipboard Fire Fighting (2006)

. Advanced CBR Defense (2006)

. Advanced First Aid/Stretcher Bearer (2006)

. Airman Apprentice Training (2005)

. USN Basic Training (2005)

____________________________Awards & Decorations______________________

. USN Good Conduct Medal

. National Defense Medal

. Global War on Terrorism Expeditionary Medal

. Global War on Terrorism Service Medal

. Sea Service Deployment Ribbon 2 Stars

. Carrier Strike Group NINE Blue Jacket Sailor of the 2nd Quarter FY2008

. Weapons Department Blue Jacket Sailor of the Year for 2008

. Flag Letter of Commendation for Outstanding Maintenance Person 2008

COMNAVAIRFORCE 3M Inspection

. Five Letters of Appreciation for Outstanding Performance



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