William C. Smith

Phone: 719-***-**** E-mail: abk4dw@r.postjobfree.com

Address: *** ********** **** *** *** Murfreesboro, TN 37127

Help Desk Technician

Objective

Help desk position that utilizes acquired knowledge and problem solving skill set to quickly and efficiently

provide support to users through various forms of communication

Education Background

Clarion University of Pennsylvania Computer Information Science 2005 to 2008

IT Skill Sets and Ability Summary

Certifications: CompTIA A+

Systems: Windows 7, Vista, XP, 2000, NT, 98, Linux/UNIX, Mac OS X, Novell NetWare

Software: MS Project, MS Office Suite, MS Outlook

Occupational Experience

General Manager Domino’s Pizza

2008 to 2010

Lead a team in providing excellent customer service while focusing on profitability. Performed nightly backups of

key systems from on site and remote locations. Quickly diagnosed and responded to any service interruptions,

including software, hardware, and infrastructure failures. Installed and configured new hardware essential to

operations, including printers, copiers, and fax machines.

Customer Service Representative Domino’s Pizza 2007 to

2008

Student Helpdesk Technician Clarion University of Pennsylvania

2007 to 2008

Provide networking/desktop support and account maintenance tasks. Earned commendations for teamwork, flexibility

and work excellence in providing IT support to students and faculty. Handled technical troubleshooting within an

enterprise environment, including system crashes, slow-downs and data recoveries.

Computer Repair Technician BlueStar Technology Repair 2005 to 2009

Self-employed services as a computer and electronic repair technician while being a full-time student serving both

faculty and students. Strived to offer a reliable and affordable privately run service that ranged from tackling puzzling

technical difficulties to complete hardware replacements. Services were preformed on various types of electronic

devices including laptops, netbooks, PC’s, PDA’s, and smart-phones. Troubleshooting and problem solving were a

daily task to successfully resolve the unique situations that were presented.

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