Human Resources Medical

Lynn Seltzer-Wills **** Scenicside Lane, Spring, Texas 77379

832-***-**** * ************@***.***

HUMAN RESOURCES / ACCOUNTING ASSISTANT

PROFESSIONAL PROFILE

• Proven ability to work well with internal and external customers at all levels via telephone and email to ensure

successful communication by effectively listening and asking probing questions

• Ability to take personal initiative when required, to evaluate a variety of conflicting information, determining facts and

draw logical conclusions.

• Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.

• Use time management to prioritize and balance work and life to complete responsibilities in a timely and professional

manner.

• Personal traits: professional; focused; time management; problem solver

• Worked well under pressure with little or no supervision and with strict time restraints.

EDUCATION

BS Accounting Concentration – Graduated March 2010

DeVry University – Houston, TX

QUALIFICATIONS & RELATED COURSEWORK

Knowledge of: Experience with: Software Used: Related Coursework:

COBRA PeopleSoft Microsoft Office Financial Accounting

HIPAA SAP QuickBooks Auditing

Accounting Information System

FMLA Oracle Lotus Notes

EXPERIENCE

Managerial

• Performed benefit maintenance updates and interfaces with counterparts in the divisions to ensure benefit data entry and

process standardization

• Assisted and responded to employees with benefit issues such as eligibility, coverage and claims processing.

• Responsible for ensuring all vendor billings/ Accounts Receivables are processed, paid and reconciled in a timely manner.

• Managed benefits data integrity, quarterly eligibility audits and customer challenges and opportunities as well as vendor and

carrier relationships

• Conducted annual enrollment throughout the company

• Explained, received and processed benefit enrollment procedures and answer all questions regarding insurance, 401(k) and

credit union plans.

• Audited educational assistance/tuition reimbursement information

Organizational

• Prepared Administaff’s written responses to unemployment claims based upon a summary of facts compiled from files,

personnel records and interviews.

• Organized and compiled files related to claims, including claim documents, termination reports, counseling statements, data

collection sheets, wage statements, supporting documentation and notes from interviews.

• Case preparation for hearings involving document gathering and organization, unemployment law research, defense strategies

and witness appearances.

• Gathered separation information from both sides of unemployment process to determine eligibility of benefits.

• Sorted Retiree paperwork and created standardized employee files.

• Maintained and alphabetized employee files in accordance to professional and legal guidance.

• Coordinated the annual enrollment process in relation to data transfer and vendor interfaces and assisted employees with the

completion of enrollment forms

Administrative / Benefits Analyst

• Responsible for answering employer's questions regarding Texas Unemployment Laws and unemployment insurance claims

intake

• Adjudication processing using an online benefits system in a call center environment.

• Researched and provided answers to telephone calls from Claims Investigators from various state unemployment agencies,

providing specific separation, payroll information and employer position.

• Provided personnel employment information and verification, question witnesses and claimant to ascertain facts of separation

and present closing summary statement of employer's position to hearing officer

• Assisted with maintaining/updating direct bill vendor for COBRA.

• Performed all Benefit maintenance in Oracle system and vendor systems if required, including terminations, retirements and

life event changes. This includes all types of benefit plans – health, dental, vision, medical.

• Understand and adhere to HIPPA Privacy Regulations assuring the protection of personal health information

• Processed letters regarding retirement information, QMCSO (Qualified Medical Child Support Order) for medical and dental

coverage and updates to insurance carriers

Benefits Analyst (Huntsman Corporation), Venturi Staffing 01/2008 – 07/2009

Benefits/Education Analyst (Hewitt Associates), Spherion 11/2006 – 12/2007

Unemployment Claims Specialist, Administaff Companies, Inc 12/2000 – 04/2004

Claims Adjudicator, Texas Workforce Commission 05/1999 – 12/2000

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