Quality Assurance Medical

elizabetH Ben-Shalom

Cell 563-***-****

**** ******* ***. * ******* IA 52001

*******@******.****.***

Computer Literate: Windows XP, Microsoft Office Suite (Word,

Excel, Outlook, Publisher) and PowerPoint

Office Skills: Great typing speed, (50 wpm), organizational

skills, ten key calculator, general office training and

development skills

Education

2006-2009 Southern Illinois University Carbondale, Illinois

American Bar Association

2009-current Northeast Iowa Community College Dubuque, IA

Top 10 percent of the class

Dean's List.

Associate Degree -Paralegal December 2010

Career- Paralegal

Courses- Legal/Medical Terminology, Civil Litigation, Criminal

Law, Evidence, Real Estate Probate, Bankruptcy, Family Law and

Immigration

Professional experience

2010-current Reynolds & Kenline, L.L.P.

110 E. 9th Street

Dubuque, Iowa 52001

Review and organize complex factual material and other

documentary data for investigations and trials.

Provide advice on the most efficient method for preparing legal

documents.

Use tables and citation checking with efficiency. Prepare charts

and graphs

Prepare a variety of substantive legal documents to include

extradition requests, trial subpoenas, interrogatory requests,

and documentation relevant to acquiring evidence or testimony.

Develop and enter various case materials into a computer

database.

Prepare, develop, compile, or maintain jury instructions in

preparing for trial.

Prepare exhibits for trial which typically involve a wide range

of visual materials.

Organize cases for court presentation. Draft retainer agreements

and revisions to complaints and motions.

2006-2010

WSLIVE TeleServices Inc.

1011 10th Street

Dubuque IA

Chase Fraud Detector/Chase Identity Protection

Provide excellent communication skills with every customer in a

high call volume

Maintained daily goal to meet company's standards.

Mailed Credit Reports

Interfaced with heavy telephone contact by taking 200-250 calls

daily inbound/outbound Processed final bills for accounts via

phone by check/credit card.

Assisted customers with payment arrangements.

Solicit/process new enrollment and cancelation of service.

American Medical Association

Assist Physicians, Medical Students, and Residents with CPT

coding and Medical Book orders.

Membership Payment for Doctors and renewal Benefits per year

Assist with Journal Subscription and Jama Archives

Assist with sending Profiles to License Boards

Handled incoming emails daily/worked overtime when needed

Child Development Laboratory

875 Normal Ave.

Carbondale, IL 60620

Clerical &Office Related Receptionist

Performed heavy data entry/general office duties.

Composed/typed business letters daily.

Screened/returned telephone calls for directors.

Updated database/mailing list. Sorted/processed daily mail.

Maintained weekly/monthly calendars for activity arrangements and

meetings.

Ordered/inventoried office supplies

Assisted operations manager with daily functions

Performed light bookkeeping.

Conducted weekly staff meetings to abreast staff of changes in

policies/procedures concerning their daily functions.

Maintained daily reports that consisted of quality assurance

monitors, daily attendance roster, staffing roster, schedule

changes.

Contact this candidate