Customer Service Supervisor

Robert Schnee

*** ******* ***** . ************, ** 60108 . 630-***-**** .

**********@*******.***

Dear Hiring Decision Maker:

With an extensive background in transportation operations and

logistics, I am currently seeking a challenging and rewarding position

where I can contribute to the attainment of operational objectives of a

company such as yours. I welcome a discussion about the mutual benefits

of an employment partnership at your earliest convenience.

My background includes dispatch operations, fleet maintenance, and

supervision of union workers in various operational areas including

outbound freight, pre-load, load, and unload procedures. In these

capacities, I have been responsible for conducting daily performance

reviews, planning and scheduling pickup and delivery routes, preparing

daily operational reports, scheduling and routing manpower and

vehicles, and resolving customer issues.

Among my interpersonal strengths, I include:

. Knowledge of dispatch and transportation operations and logistics

. Experience in data-driven environments and working with computer-

based dispatch modules and logistics software

. Ability to manage unexpected/unplanned events in fast-paced,

deadline-driven environment

. Resolution of customer issues to ensure total customer

satisfaction

. Commitment to safety and security at all times and in emergency

situations

. Articulate communication and excellent decision-making while

multitasking

After reviewing my enclosed resume, please contact me to discuss

employment opportunities within your company. I look forward to

speaking with you soon and thank you for your consideration.

Sincerely,

Robert Schnee

enclosure

Robert Schnee

205 Regency Drive . Bloomingdale, IL 60108 . 630-***-**** .

**********@*******.***

TRANSPORTATION PROFESSIONAL with extensive experience overseeing dispatch

and outbound operations for Fortune 500 companies. Proficient at

structuring routes that improve driver productivity and reduce operational

expenses. Skilled at maintaining fleets of large and small busses, straight

trucks, and tractor-trailers. Computer skills include Windows, Word,

VersaTrans, Wave Radio (RoIP), Internet, Mapquest, and proprietary routing

and tracking systems. Specific areas of expertise include:

Labor Relations Daily Performance Reviews Pre-load Operations

Fleet Maintenance Route Scheduling Load-Unload Operations

Dispatch Control Dispatch Technology Daily Operational Reports

PROFESSIONAL EXPERIENCE

Route Controller . DURHAM SCHOOL SERVICES/NATIONAL EXPRESS CORP.,

Warrenville, IL 08/08-1/10

Developed dispatch plans and oversaw dispatch operations for 170 school

busses and drivers in Antioch and Lake Villa communities. Tracked routes

and vehicles in real time via proprietary GPS system. Developed and

implemented timely and effective solutions to overcome unanticipated and

unplanned events and resolved issues. Supported driver group to ensure

achievement of service promises; communicated directly with drivers via

Wave Radio (RoIP technology).

. Trained in emergency response procedures to expeditiously handle

accidents and vehicle breakdowns.

. Notified drivers of route cancellations in a timely manner to eliminate

unnecessary manpower expense.

Dispatch Supervisor - AM . SECURITY COURIER, Addison, IL 11/06-11/07

Supervised all facets of dispatch operations including package pickup,

shipment dispatch, customer service, labor relations, and problem

resolution. Scheduled, motivated, and monitored the activities of 35

drivers, warehouse personnel, and administrative associates. Developed

schedules for 30 routes to optimize utilization of vehicle and manpower

resources. Resolved escalated customer complaints.

. Complied with FDA regulations for shipping controlled substances

(pharmaceuticals) to the tri-state area.

. Trained employees on Hazardous Material Handling, Pickup Procedures,

Customer Relations, and Package Handling and Processing.

. Maintained fluid operations with minimal manpower following corporate

downsizing and restructuring.

Dispatch Supervisor - Twilight . DHL EXPRESS, Alsip, IL 2004-2006

1/02 to 6/06

Supervised all facets of dispatch operations and 50 drivers to comply with

corporate policies, standards, and customer guarantees. Developed schedules

to maximize productivity and optimize vehicle and manpower availability.

Monitored inventory to ensure operational efficiency and equipment

reliability.

. Conducted daily performance evaluations, coached employees to improve

performance levels, and evaluated controlled dispatch reports.

. Arbitrated labor relations and implemented disciplinary action when

warranted.

. Ranked top performing facility in the tri-state region for productivity,

on-time delivery, and pickup reliability.

Outbound Supervisor - Twilight . DHL EXPRESS, Alsip, IL 2002-2004

Supervised outbound operations including package sorting, containerizing,

shipment scheduling, and truck loading. Scheduled, motivated, and monitored

five package handlers and 45 drivers. Accountable for:

. scanning, tracking, and updating freight non-deliverables;

. inspecting, handling, and documenting hazardous material;

. conducting daily closing procedures and security checks;

. code sorting procedures;

. daily performance evaluations to maintain efficient operations.

UNITED PARCEL SERVICE, Addison & Palatine, IL

Operational Supervisor - Day & Night

Dispatched 65 drivers for package delivery and pickup operations.

Twilight Supervisor / Day Package/Pre-Load Operations Supervisor

Supervised 5 supervisors and 30 part-time loaders in unloading trucks,

sorting packages, and preparing outbound trucks.

Driver - Roselle Route-Commended for excellent and consistent performance

and productivity.

EDUCATION & PROFESSIONAL DEVELOPMENT

Hazardous Material Handling Certification . Employee Safety Certification .

Quick-Start for Operations Supervisors-DHL

UPS Training: Management by Commitment, Package Driver Training,

Controlled Dispatch Workshop, People Workshop, Labor Relations Workshop,

Supervisor Basic Training, Trust and Teamwork, Employee Relations

Steinmetz Academic Centre High School, Chicago, IL . Diploma

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