Customer Service Manager

* ******* *****

**** **** **** *****

************@*****.***

Apt 409

home 407-***-****

Orlando Fl. 32834

cell 404-***-****

Career Interest

To secure a full-time managerial position that will allow me to enrich the

overall benefit of the company through optimal performance.

Education

State Community College

August 1983-1985

Major Computer Science

Certified Data Processor

Employment References

City Security & Safety

July 2006- May 2010

Operations Manager

Managed the Southeastern Division

Managed Site Supervisors and employees in the Southeast Division

Managed H/R Department, including hiring, scheduling coaching and training

Collected 150,000 of outstanding A/R and process ing payroll accounts

Secured over $500,000 in revenue through negotiating contract terms and

renewals

Creating and ensuring that all Clients are provided with high quality

customer service

Marta Transit

March 2001-January 2006

Bus Operator

Transporting Clients to various rail stations and destinations

Providing excellent customer service thru our rapid transit authority

Prosperity Mortgage

January 2002- March 2004

Mortgage Consultant

Assisted clients with all steps of the lending process from approval to

close. Identified key prospective clients as potential homeowners

using various methods and offered competitive interest rates.

Collected vital documents for lending and underwriting purposes

Searched for new homes as acquisitions for investors

Negotiated credit ratings with creditors for financing and refinancing

Kohl's

Customer Service Associate

February 2000- December 2001

Assisted customers in merchandise returns. Provided world-class service and

diffused potentially negative situations positively.

Created over 12,000 lines of credit through the promotion of Kohl's

credit services and trained several new

employees

Balanced daily cash register receipts against source data to ensure asset

accuracy

Used problem solving techniques to retain loyal customer base and

satisfaction

Technical Skills:

Microsoft Office and Quick Books Professional

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