Customer Service Administrative Assistant
Resume:
Sheena Marie Armas
Torrance, CA 90501
Cell Phone (Primary Contact): 805-***-****
***********@*****.***
OBJECTIVE
Acquire a position as a Respiratory Care Practitioner providing excellent
patient care with therapeutic interaction. Integrate with support staff to
facilitate patient safety and comfort. Perform assessment, interventions,
medication administration and accurate, concise documentation. Provide
experience of isolation policies and adherence of HIPPA mandates to enhance
patient respect, outcomes and goals.
EDUCATION
Carrington College, Las Vegas, NV - A. S. Respiratory Care Practitioner,
2010
Las Vegas College - Medical Administrative Assistant Certification, 2002
Las Vegas High School - Graduated 1999
CLINICAL EXPERIENCE
Completed 696 hours of clinical training including:
. Breathing treatments of adult and MDI-in-line for neonatal patients
. Oxygen for adult and neonatal patients via various delivery systems
. Tracheostomy care & maintenance
. Mucus clearing techniques
. Oral, nasal and inline suctioning
. CPT - via Chest Vest and manually
. ABG/CBG Sampling
. Transporting ventilated patients
. Standard ventilator checks
. Adult intubations/extubations
. Chest compressions during codes
. Proper use of peak flow meters, incentive spirometers, metered-dose
inhalers and flutter valves
. Cleaned, reassembled and performed SST checks on ventilators
CLINICAL FACILITIES ATTENDED
North Vista Hospital, Las Vegas, NV: Adult floor therapy, ICU, ER, PACU
Desert Springs Hospital, Las Vegas, NV: ER
Summerlin Hospital, Las Vegas, NV: NICU
Plaza Regency, Las Vegas, NV: LTAC
LICENSES
California State Respiratory Therapist, License Pending
CERTIFICATIONS
. CRT, RRT (Registry Number 118516)
. BLS Certified
. ACLS Certified
. PALS Certified
. NRP Certified
. S.T.A.B.L.E
HONOR SOCIETY
The Lambda Beta Society - The National Honor Society for the Profession of
Respiratory Care
WORK HISTORY
July 2006 - March 2008 Central Dispatch Technician
Community Memorial Hospital
147 N. Brent Street
Ventura, CA
Work Responsibilities:
Daily workload included but not limited to:
. Received, reviewed and fulfilled orders for all hospital departments
. Sterile processing
. Prepared surgical kits
. Maintained inventory following specific hospital guidelines
. Sourcing and procurement
. Interfaced with purchasing
May 2005 - July 2006 Provisioning Administrator
Nevada Telephone
1700 S. Main Street
Las Vegas, NV
Work Responsibilities:
. Received inbound customer requests
. Assessed availability of resources
. Evaluated availability of technical resources to deliver service
. Maintained service delivery schedule
. Reporting daily/weekly/monthly activities.
September 2001 - February 2002 Customer Service Representative
Moore Protection
3305 Spring Mountain Rd #103
Las Vegas, NV 89102
Work Responsibilities:
. Office administration including telephone coverage, payroll, payroll
tax deductions
. Time keeping
. Maintained 7/24 telephone coverage
. Received inbound customer requests
. Assessed availability of resources
. Evaluated availability of technical resources to deliver service
. Maintained service delivery schedule
. Customer billing
. Reporting daily/weekly/monthly activities
. Maintained customer records
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