Sales Customer Service

RAVI GANDHI

**** ********** ***. #* . *** Angeles CA 90034 . 310-***-****

**********@*****.***

SUMMARY

. MBA (Dean's Honor List) from UCLA's Anderson School of Management to

leverage strong technical background with business strategy, marketing

and finance skills

. Seeking a Product Management role to define and manage product roadmap

that furthers firm's long-term goals

. Product Dev Team Lead with 6 years of experience performing and

directing software product development

. Google Analytics Certified

. Experience with product feature design and writing design

specifications/requirement documents

. Substantial customer-facing experience, both locally and

internationally, and expertise with full product lifecycle

EDUCATION

UCLA ANDERSON SCHOOL OF MANAGEMENT Los Angeles, CA

MBA (Dean's Honor List) GPA: 3.82 June 2010

. Relevant Coursework: Business Strategy, Managerial Model Building,

Supply Chain Management, Marketing Management A&B, Emerging Market

Economies, Negotiations Analysis, Venture Capital & Private Equity,

Corporate Valuation

. Leadership: Recruiter & Logistics - Anderson Executive Career Night,

Company Liaison - Global Access Program

. Honors: Finalist - CISCO Case Competition, Finalist - Anderson Video

Case Competition

. Activities: High Tech Business Association, Entrepreneur Association,

Investment Finance Association

. Consulting Experience: European Expansion Strategy for Vilant Systems

Oy, Finland; Business Expansion Strategy for Wise & Healthy Aging,

Santa Monica

USC VITERBI SCHOOL OF ENGINEERING Los Angeles, CA

MS, Computer Science GPA: 3.72 June 2004

. Leadership: Project Lead - Software Engineering Project, Program

Coordinator - Association of Indian Students, Event Organizer & Lead

Singer - Anubhavam Classical & Fusion Music Group

. Activities: Association of Indian Students, Anubhavam Classical &

Fusion Music Group

VJTI, UNIVERSITY OF BOMBAY Mumbai, India

BE, Computer Engineering June 2002

. Honors: Graduated with Distinction (Averaged 70%+ over last 4

semesters)

. Leadership: Class Representative

. Activities: College festival organizer and performer

EXPERIENCE

Idelji Corporation Los Angeles, CA

Project Lead & Sr. Software Engineer June 2006 - Present

. Responsibilities include writing design specifications, delegating

development tasks, managing project deliverables and interacting with

customers to prioritize features for future product releases.

. Team leader of a 5-member team for a year-long project involving

modernization of a reporting application used by Hewlett Packard (hp)

consultants to unearth performance issues on customer systems. Tool

already available to and hugely popular with over 50 consultants,

enabling quick generation of professional-quality reports and allowing

them to spend more time on problem resolution. This service

improvement has helped hp win more consulting business as more

customers look to outsource their service requirements.

. Supervision of technical sales of our flagship product for a road show

in Asia, covering China, Malaysia & South Korea. The road show's

success led to a reselling and marketing agreement with hp thereby

increasing product credibility and resulting in a 300% increase in

sales.

. Sales trips to France & South Africa, performing product installations

at customer sites and training local resellers on use of the product.

Trips helped gain valuable insight into partner relationships and set

the tone for future marketing and sales strategies culminating in a

reseller agreement with hp.

. Development manager for a team of 3 developers working through 3

product releases in just 2fiscal quarters, instrumental in boosting

attractiveness of the product to hp.

. Training customer service reps at hp's Asia-Pacific support center in

Australia to fulfill the support requirements of Idelji's reseller

agreement with hp (APJ).

Vilant Systems Oy Espoo, Finland

Consultant Intern June 2009 - December 2009

. Part of a 5-member team that performed extensive primary and secondary

research to formulate the European expansion strategy for Vilant

Systems, a RFID System Integrator based out of Finland. Included 40 in-

person and telephonic interviews with competitors, customers, industry

experts and potential partner contacts in Europe and USA.

. Traveled to the Darmstadt, Germany to attend the RFID Journal Live

trade show to gather feedback from competitors, partners and

customers. More than 30 interviews conducted to gather invaluable

insights on the RFID value chain in Europe.

. Operational improvements recommendations and financial projections

were key parts of the final deliverables.

. Personally responsible for Client Liaison and Business Plan writing.

Idelji Corporation Los Angeles, CA

Software Engineer June 2004 - June 2006

. Supervisor for a successful deployment project in Seoul, South Korea

resulting in a reseller agreement with distributors in South Korea and

the APJ region

. Designer of a secure automatic file transfer solution that enabled

financial institutions to use our product without compromising server

security. This started as a response to a customer issue in Seoul and

eventually opened up a new market for our product in South Korea

estimated to be worth $2M/year and also helped clinch the Korean

contract

. Developer of a business server availability and statistics tool,

successfully adopted by companies for real time performance monitoring

of mission-critical systems. Tool developed in less than three months

and currently being sold by hp

. Established the company's web-based service, providing online reports

based on server performance data, with successful sales assignments at

customer sites in Southern California and Hawaii

TECHNOLOGIES

. Programming Languages - C, C#.NET, Java

. Web - ASP.NET, JavaScript, HTML

. Database - T-SQL, Microsoft SQL Server Tools, Informix DB

. Platforms - hp NonStopTM (Formerly TANDEM) Guardian Operating System,

Windows

. Tools - MS Office, MS Project, MS Visio, Dundas Charts, Eclipse,

Visual Studio 2005/2008, InstallShield, DocToHelp

ADDITIONAL

. Google Analytics Certified: Cleared Google Analytics Individual

Qualification (IQ) Test

. Training The Street: Excel Modeling and Valuation Workshop

. GMAT Score: 740 (98th percentile) (Quant: 50 (95th percentile), Verb:

40 (90th percentile))

. International Experience: Work trips spanning 5 continents and 7

countries

. Music: Trained in Indian Classical for 7 years; Frequent singing

performances at university shows

. Other Interests: Travel, Movies, Photography, Hiking, Camping

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