Sheena D. Wiggins

**** ******* **

Jackson, MS **204

601-***-****(Cell)

abk49n@r.postjobfree.com

OBJECTIVE

Seeking a challenging and rewarding position where I can utilize my skills, experience, and

education to benefit a progressive organization.

SUMMARY OF Efficient in Windows XP

PROFESSIONAL

Hold excellent verbal, written and interpersonal skills.

QUALIFICATIONS:

Resourceful problem-office solver, skilled in identifying and meeting needs.

Ability to work well independently to achieve objectives.

Accustomed to working in a high-pace atmosphere.

45 wpm.

PROFESSIONAL EXPERIENCE

5/3/2010-Present Account Executive Comcast Advance Solution Center/ Madison,Ms

Meets or exceeds established annual sales quota.

Identifies market potential by qualifying accounts

Initiates sales process by prospecting, scheduling appointments, making initial

presentation, understanding business needs, developing proposals, closing sales.

Closes sales by building rapport with potential clients.

CTI’s solutions and service capabilities; overcoming objections, etc.

Expands sales in existing accounts by introducing additional solutions and

services; developing new applications

Contributes information to market strategy by monitoring competitive products and

reactions from clients.

Recommends new solutions and services by evaluating current solutions,

identifying needs to be filled

Updates technical, sales, and business knowledge by participating in educational

opportunities offered by CTI and others.

Responsible for keeping commitments in a timely manner and resolving issues

promptly.

Accountable for customer satisfaction and providing high quality service in

representing CTI

8/2009-4/2010 Team Manager/Supervisor Sears Teleservice,Mobile,Al

Meet and exceed quality and customer satisfaction goals

to ensure customer retention and uphold the company

brand

Minimize call escalations through effective coaching and

support

Ensure that team members obtain the appropriate

training and support to best apply their knowledge and

skills on the job

Communicate business strategies and results to CSRs.

Create and foster a positive, successful, and

professional work environment where employees choose

to work and achieve their goals

Offer frequent formal and informal recognition

Build solid productive relationships with all levels of

leadership and support teams

Facilitate effective and supportive team relationships

Resolve operational and interdepartmental problems

quickly

Provide timely feedback to the management team on

customer trends, issues and needs

Facilitate accurate credits and adjustment

Sufficient with problem solving on inbound & outbound

calls.

2007- 4/2009 GIS Technician IV Freedom Data Services

Update sponsors field records via engineering markups.

Maintain 98 percent accuracy from our sponsor’s weekly

sample.

Maintain production goals.

Understand and apply engineering terminology.

Balance financial records for engineering markups.

Relay problems directly to the customer/vendor.

Financially reconciling engineering markups.

Training new employees.

Education

Jackson State University Jackson, Mississippi

Bachelors: Business Management

Aug 2006-Present

GPA – 3.0

REFRENCES

Cedric Kidd - 769-***-****

Jenear Wimbley - 678-***-****

Meshia Cummings-601-***-****

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