Quality Assurance Administrative Assistant
Resume:
To the hi ring manager:
I recently learned of your interest in hi ring a new data entry clerk. T he position
sounds most attractive in that i t relates to my past experience and current skills. I f
I were the successful candidate, I would be available for immediate employment.
I believe I would make an excellent addition to your team and I have enclosed a
resume detailing my significant career experience as well as a brief glimpse of my
most pertinent skills. O utlined below are a few key features that qualify me for the
position in question:
+ I have superior writ ten and verbal communication skills that enable me to
effectively understand and disseminate information and correspond with any
employee, customer, or client.
+ I have several years of experience with administrative, clerical, and data
entry-heavy positions in a wide variety of markets and fields.
+ I am comfortable in situations where multi-tasking is required, allowing
me to use my creative abilities to prioritize and implement solutions to any
g iven task, while at the same time I am satisfied with single directives which
enable me to focus solely on one priority at a t ime.
+ O rganization is a strong suit of mine, which will be beneficial when
meeting deadlines and prioritizing projects, ensuring all tasks are completed
p recisely when and as needed.
My current level of experience indicates I would be an excellent choice for a data
entry clerk. M y hope in seeking this position is to gain more employment experience
and responsibility in an area in which I feel I am skilled. T hank you for your
consideration.
Carissa Sutherland
1804 Windsong Trail + Richardson, TX 75081 + 469-***-**** + ********@*****.***
Recent Experience:
Taylor Winfield + Administrative Assistant + February 2010-date
o Executive support including calendar management, travel, expenses, and database
maintenance.
o Reception and telephone support for 20 executives.
o Daily office maintenance, including all supply ordering and stocking.
o Daily and weekly updates to Outlook, Encore by Cluen (database), Search
spreadsheets, client management files and folders.
o Managed external accounts such as shipping, office supplies, special orders, facilities,
etc.
Assurant Solutions + Consumer Relations + August 2009-January
2010
o Case management and administration for extended service contracts.
o Manage and administrate corporate escalations for major international client.
o Enter detailed case notation and maintain all records for cases.
Hotels.com + Financial Operations + May 2008-July 2009
Quality Assurance – P romoted to Quality Assurance - November 2008.
o Ensure accuracy of high volume work in all departments within Financial Operations.
o Maintain two-day SLA, quality guidelines, administrative functionality.
o Developed audit criteria for Expedia Virtual Card.
Expedia Virtual Card – P romoted to EVC - August 2008.
o Hired permanent from contract nine months before average.
o Ensure one-call resolution for high volume call center with regard to new program of
vendor single use credit cards.
o Maintain coverage, reconciliation guidelines, security requirements, administrative
f unctionality.
Payment Services – Contract employment for financial reconciliation.
o Maintain metrics of 1600 records/day with 98% quality average.
Bill Mat rix + Customer Care + November 2003-May 2007
H igh volume inbound call center senior rep .
o Maintained all metric requirements including call handle time, abandon rate (SLA),
quality of 98% or greater, and high security measures in compliance with SAS70 guidelines.
o Developed inventory and t racking proposals for all assets of the t raining and customer
service departments.
o Worked as admin assistant for Customer Support management handling organization
chart and metrics as well as testing and development of new proprietary software.
Comdata + Legalization and Compliance + July 2001-November 2003
Support Services Specialist – P romoted to Support Services - September 2002.
o Ensured accurate compliance with legal guidelines for oversize and overweight cargo
for t he states of Alabama, Missouri, South Carolina, Indiana, North Carolina, Connecticut,
and V irginia.
o Sole liaison to State Department of Transportation of Alabama, and contributing
l iaison to t he Departments of Transportation for all other listed states.
o Ensured shipping customers were legally compliant and received all permits in a timely
fashion.
Safety Specialist – Data Entry.
o Ensured accurate entry of daily compliance logs for major shipping companies TMC,
F FE, and Ryder.
o Maintain requirements of 1000 log entries/day, requiring 10,000 keystrokes or greater.
Additional administrative experience, including C-level executive support, in venture capital,
engineering, architecture, real estate, and HMO.
Skills:
Microsoft Office suite – 13+ years
Lotus Notes – 2 years
OpenOffice.org – 5 years
Sales Force – 2 years
Multiple distributions of Windows, including Win7, and Linux operating systems
Typing speed: 70+ wpm; 12,000 kph alpha-numeric
Non- and not-for-profit administration work in various fields
References and Education available upon request.
Contact this candidate