Sales Customer Service
Resume:
JAMIE C. GIRONELLA
San Francisco, CA 94102
**************@*****.***
Cell: 415-***-****
To Whom It May Concern:
I think that there are many qualities that I possess that make me stand out against other candidates. I am dependable
and hard working. I follow through with tasks, I have a great sense of humor, and I get along very well with others.
If you are willing to teach me new skills, I am able to learn them.
I also believe my education, my past work experience, and professional attitude would make me an asset to your
company. My education at Heald College and Golden Gate University provided the opportunity for me to develop
excellent oral and written communication skills. I have also learned configuration skills and I am knowledgeable
about updated equipment and computer programs.
Thank you for your consideration.
Sincerely,
Jamie Gironella
JAMIE C. GIRONELLA
580 Mc Allister St Apt 300
San Francisco, CA 94102
**************@*****.***
Cell: 415-***-****
OBJECTIVE:
To obtain a position within your company that will utilize my current talents and develop new skills I can use for the
future.
PROFESSIONAL EXPERIENCE:
TRADE2SAVE.COM, SAN FRANCISCO, CA 09/09 present
Fulfillment Manager
• Manages the order fulfillment process including order entry, administration, and shipping
• Oversees the order tracking process and ensures orders are processed in accordance with the organization's
customer service standards
• Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost
• Held interviews with candidates for potential employment
• Trains individuals on shipping processes and scanning inventory into the database
• Testing electronics, gaming platforms, cell phones, and computer hardware
• Hardware repair, resurfacing DVD media, and warehouse management
• MY SQL database entry and analysis, fulfillment, and price training
• Marketing, copy writing, and promotional brainstorming
CNET NETWORKS, SAN FRANCISCO, CA 08/06 04/08
Associate Asset Administrator
• Managed all products in inventory by updating and monitoring the service desk database
• Uploaded live inventory updates on Twiki
• Distributed laptops, desktops, and peripherals to technicians for deployment
• Supported the Accounting and Purchasing departments by creating and posting .PDF files
• Used the intranet to bill invoices to various departments
• Maintained communication with vendors via e mail and the telephone
• Continually streamlined work processes with the use of fax machines, printers, and copy machines
• Received orders for the entire company
• Filed and updated invoices and software contract paperwork
SF PASSPORT AGENCY, SAN FRANCISCO, CA 08/04 08/06
Administrative Assistant
• Sorted applications making sure that all information was provided
• Entered data into the database, filed paperwork, and printed passports
• Was stationed in the Quality Assurance department to make sure all information printed was correct
• Distributed mail and organized information
Ran miscellaneous errands if required
•
ANN TAYLOR LOFT, SAN FRANCISCO, CA 03/02 03/03
Sales Part time
• Clothed each client while maintaining the integrity of Ann Taylor
• Achieved a planned sales volume, sales per hour, and units per transaction goal
• Became knowledgeable of Ann Taylor merchandise, Ann Taylor lifestyle, and Ann Taylor’s mission
• Maintained a planned sales goal and credit card goal
ADR, RANCHO CORDOVA, CA 02/02 01/03
Technical Support Representative
• Answered 80 to 100 calls per day
• Assisted with changing passwords and installing software
• Created and mailed back up software disks to clients
• Provided technical assistance via incoming calls and e mail requests
• Entered appropriate notation in internal database and data entry as needed
PREMIERE RETAIL NETWORK, SAN FRANCISCO, CA 03/00 01/02
Office Assistant
• Monitored office supplies for entire company
• Completed sorting and filing
• Worked on special research projects
• Reception when needed
EDUCATION:
GOLDEN GATE UNIVERSITY, San Francisco, CA, BS in Telecommunications 2005
HEALD COLLEGE, San Francisco, CA, AAS in Computer Technology 2001
SKILLS:
Proficient with MS Word, MS Outlook, MS power Point, MS Excel, Adobe
•
Ability to type 45 WPM
•
Studied hardware and software configurations
•
Excellent oral and written communication
•
INTERESTS:
SF Dolphin South End Runner’s Club, Soccer, Tennis, Volleyball, Snowboarding, Yoga, Swimming
REFERENCES:
Rafael A. Menendez
Trade2save.com
Store Manager
Joselito Cordero
CNET NETWORKS
Asset Specialist
Theo Ounkeo
Ann Taylor Loft
Sales part time
Contact this candidate