Manager Service

Christopher Rottger *** S dade ave, Arcadia, FL **266

***************@*****.*** • Cellular 863-***-****

Technician / Manager

Summary

I've obtained over nine years of experience working in service shops, repair shops, and retail

store. Managed a crew of 11 automotive service technicians. Automotive Technician specializing

in all makes and models maintenance and repair. Demonstrated ability to lead teams of service

technicians to perform high quality service maintain excellent customer satisfaction. Strong time

management techniques. Reputation for dependability, integrity and professionalism. I've proven to

be flexible and available to work all shifts including nights and weekends. My abilities have proven

me to be a self motivator.

Experience

Wall-mart Arcadia FL 2003 to 2007

Service Manager

Service manager of wall-mart tire lube express service center for two years. As a service manager

I have accomplished many goals. I've lead a crew of 11 associates though the automotive

departments, service shop, sales floor, cashier counter, and stock room. Some of my duties were

to create associates schedules, regulate staffing for the departments, to certify all new associates,

evaluated, terminated personnel, execute quarterly modules though out the department, order

supplies, maintenance equipment, and regulate unloading of delivery trucks. Extensive customer

relations as service manager.

•Motivated technicians to high level of professionalism and expertise through rewards and

recognition.

•Trained service writers on updated component systems.

Service technician

service technician for a year. my job duties were tire changing, tire balance, tire repair, oil change,

lube service, 15 point check, tire sales, fuel injection treatment, service greeter, cashier, tire

restocking, department stocking, maintenance of shop, inventory control, cleaning shop and tools.

and customer service. Specializing in all makes and models maintenance and repair.

•Routinely completed maintenance tasks on safety and tool care procedures.

Stocker / Team leader

Over night stocker for a year. job duties included stock shelves, unloaded trucks, zoning, and

working in the ware house. Licensed and experienced on several forms of power equipment; such

as walkie stacker, electric, pallet jack, scissor lift, and riding forklift.

•Supervisor James Jackson 863-***-**** 2447 HWY 70 Arcadia FL 34266

Master technician 2007 to 2010

Mobile mechanic utilizing over nine years experience. Implemented computerized diagnostic tools

to verify initial problem determination. Perfected skill with manual and power tools to ensure repair

efficiency. Skilled at performing welding fabrication and repairs stick or mig.

Skills

• Shop Management

• Custom Satisfaction

• Technical Expertise

• Air-conditioning, Engine overhauls,

• Engine exchange, Transmission exchange,

•

• Electrical systems, Cooling,

• Suspension, Alignment,

• Emissions, Brakes, Steering,

• Welding, Brazing,

• Fabrication, Metal cutting,

• Payment/gps devices, car audio,

• Alarms, sub systems, paint and body,

• Diagnosis of all repairs needed,

• Strong time management techniques,

• Operated various types of equipment,

• Front end loader, off road dump truck,

• Advance computer skills,

• Typing, Data entry,

• Computer Repair,

Training

Service manager training courses. I've completed over a dozen courses, TLE manager Training.

Honors

I've completed all four michelin tire courses.. michelin tire test course.

Awarded TLE shop of the year. From a 13 store division.

Education

I earned my diploma from James Madison High School. 2003

In Arcadia FL on June of 2003.

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