Customer Service Quality Assurance
Resume:
GEORGETTE MCKINNEY
*** ***** **** * ********, IL 60443
******@*********.***
773-***-**** Mobile 708-***-**** Home
Job Objective
A Customer Service Representative that promotes professional and personal
achievements that warrants company growth and advancement.
Highlights
Capable of handling multiple projects concurrently
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Demonstrated ability to work effectively with clients
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Excel at directing a cohesive staff in the successful attainment of objectives
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Adept at both oral and written communication. Interact effectively with individuals of
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all levels
Skills
w Customer Service / Problem Solving w Continuous Process
Improvement
w General Management w Workflow Planning
w Performance Analysis / Reporting w Document Control
w Quality Assurance Programs w Marketing
Implementation
Experience
Lombard, IL
MANIJE MARKETING
05/08 to 01/09
Marketing Representative
Talked with customers by phone and in person promoting different services and
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products.
Responded to written and telephone requests for home loans.
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Developed prospects from current commercial customers, referral leads and other
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sources.
Determined customers' financial service needs and prepared proposals to sell services.
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Chicago, IL
LINCOLN INSURANCE
11/07 to 02/08
Payments Clerk
w Wrote, typed, and entered information into computer to prepare correspondence, bills,
statements, receipts, checks and other documents.
w Located and notified customers with delinquent accounts and attempted to secure
payment, using postal services, and telephone contacts.
Chicago, IL
LOAN ARRANGER
12/03 to 05/08
Manager
Compiled, verified and typed application information for mortgage loans.
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Assisted subordinates and supervisors in identifying and resolving problems.
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Interviewed and hired workers.
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Interviewed customers to obtain information and explain available financial services.
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Operated keyboard and other data entry device to enter data into computer or onto
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magnetic tape and disk.
Chicago, IL
MCKINNEY FAMILY
06/99 to 12/03
Domestic Engineer
Education
Chicago, IL
TAYLOR BUSINESS INSTITUTE
1982
Practical Accounting - Certificate
Chicago, IL
JOHN M. HARLAN
1981
Received Diploma
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