Project Manager Customer Service

Steve Braaksma

**** ******** ***** 615-***-****

Nashville, TN 37209 abk45n@r.postjobfree.com

Summary of Qualifications

Printing professional with a background in printing manufacturing,

procedures documentation and

traffic / print production (buyer). Project Manager who coordinates

with internal partners and also

external print vendors to get projects delivered on time and on

budget. Strengths include:

Project Management Purchasing

Vendor Management Cost Savings

Estimating Quality Checks

Utilizes education, work experience and skills developed to produce quality

projects from creation to delivery.

Professional Experience

Randstad - Nashville, TN Contracted to work at: 2009 - 2010

Nashville Public Library - Cataloging Services; Technical Services

Processing, Bar-coding

. Receive materials from cataloging. Prepare books, audio books, CD's and

DVD's to be bar-coded. Input info into computer to match each title,

Barcode individual pieces and distribute to 22 branches.

Affinion Group (formerly Progeny Marketing Innovations) - Franklin, TN

2003 - 2009

Print Production Coordinator, Insurance Services Group, Trade Show

Management

. Served as Print Production Coordinator (buyer) and Traffic Manager

managing projects within a team to increase efficiencies in the creation

and manufacturing of products with a $10 million per year spend.

. Evaluated vendor relations and developed ways to increase production and

negotiate costs.

. Specialized in producing brochures, direct mail, posters, booklets,

letters, envelopes, boxes, self-mailers, banners, live checks, multi-

piece mailings, and specialty items.

. Produced pieces with 4/c, spot color, varnish, die-cuts from in-house

print shop and outside print vendors.

. Performed press checks on critical items to ensure customers' high

standards of quality were maintained.

Wallace Computer Services, Inc. (now RR Donnelley) - San Luis Obispo, CA

1999 - 2002

Quality Control Manager, Shipping/Receiving Supervisor (Business Forms

and Labels)

. Managed a team of three employees in a 24/5 plant doing

Quality Control Checks on production to ensure the plants

and companies high standards of quality. Plant had $25

million of annual sales.

. Interacted with ten west coast sales representatives to

understand customer requirements and/or new ideas for the

plant to produce new items.

. Coordinated plant quality for production jobs from order

entry to delivery to customer.

. Provided outstanding customer service for the manufacturing

plant according to west coast sales team.

. Served as contact person for paper mills Technical Service

Representatives.

ISO 9002 Management Representative, Manufacturing Departments - Osage, IA

(Business Forms)

. Managed employees and supervisors to document and write

consistent procedures in all departments to register plant

to ISO 9002 standards. Plant had $75 million of annual

sales.

. Trained in various departments such as Flexo-Press, Offset

Web-Press, Label-Press and Bindery.

. Trained with managers in all manufacturing departments on

all shifts in a 24/5 plant.

Miami-Dade Community College - Miami, FL 1994 - 1995

Graphic Arts Services - Quick Copy and Print Department, Intern

. Distributed work within department for Quick Copy or Print.

. Operated bindery equipment- collator, glue, drill press.

. Contacted teachers for pick-up.

Steve Braaksma Page 2

Education

B.S. in Industrial Technology; Printing Management / Graphic Arts, Illinois

State University

A.S. in Graphic Arts Technology, Miami-Dade Community College

Professional Development

. Six Sigma, White Belt. Introductory training into Six

Sigma.

. Diversity in the Workplace

. Workplace Development Classes

Affiliations / Extra Curricular Activities

PIAS, Printing Industry Association of the South

TAGA, Technical Association of the Graphic Arts (college member) Planned

schedules for working jobs, ordered materials, planned meetings

Coach - Youth roller hockey and ice hockey (FL, IA, CA-YMCA)

MTHOA, Middle Tennessee Hockey Officials Association - USA Ice Hockey

Official

Computer Skills

. Microsoft Word, Excel, PowerPoint, Outlook

. AS400

Past graphics software used:

. QuarkXPress

. PageMaker

. Photoshop

. Illustrator

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