Customer Service Medical Billing

Sharice Washington **** Pennwood Ave #*** Phone: 702-***-**** E-mail: *************@*****..***

Objectives I am seeking to utilize my expertise, ability & knowledge in obtaining employment within the career field of Administrative Assistant/Aide, Customer Service, Legal Secretary & Medical Billing & Coding. ÿ Currently I possess job skills related to the aforementioned as it pertains in utilizing the following Operating Systems & Software Programs: ÿ Windows 95, 98, 2000 and XP editions Microsoft Outlook Word Perfect Software Excel Software Intergy Microsoft Word Software Observer Access Medical Manager Peachtree Accounting Software Xiris Conducting research utilizing the Internet Lotus 123 Encoder Pro Lawson E-File EDI System Claims Adjudication System (HRG) Lotus Notes

Experience 04/08-02/10ÿ CHW Nevada Imaging Centers ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ Medical Billing Specialist Responsibility Description Review Aging Report for all Medicaid/Medicare & all other commercial insurance carriers including worker compensantion within the tine limit set forth, audit patients accounts, appeal denials within the guidelines set by Medicaid/Medicare & all other commercial insurance carriers including worker compensation, handle all Special Accounts & VA billing along with single case agreements, adjust accounts to reflect deductible, co-pay &/or co-insurace, assist patients & commercial insurance carriers w/account information, assist co-workers with tasks, verify insurance benefits, eligibility & authorizations, payment posting, some charge posting, coding when neccessary, submit refund requests on behalf of the patient & commercial insurance carriers, created Policy & Procedure for forms that are utilized within the office & for patient's, assist w/answering incoming calls at the receptionist desk as well in Billing Dept, assist w/copying & batching mail for posting, assist Lien Dept w/tasks. understanding of HCPCS, CPT & ICD-9 & IDTF

06/06-02/08ÿ Desert Perinatal Associates

ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ Medical Billing Specialist Responsibility Description Review Aging Report for all Medicaid/Medicare & all other commercial insurance carriers within the time limit set forth, audit patient accounts, appeal denials within the guidelines set by Medicaid/Medicare & all other commercial insurance carriers, researched & gathered documentation to support claim(s), assist patients, commercial insurance carriers & physicians with claims information, adjust accounts to reflect deductible, co-pay &/or co-insurace, assist co-workers with tasks, verified benefits, eligibility,& authorization, submit refund requests on behalf of the patient & commercial insurance carriers, assist w/answering incoming calls, understanding of HCPCS, CPT, ICD-9 07/05-06/06ÿ Staffmark Employment Agency

Clerical Responsibility ÿDescription Performed a variety of clerical duties such as filing, data entry, answering phones, assist customers with their application or questions they may have had regarding employment placement, assist employees with any other duties they needed me to perform. ÿ 06/04-04/05ÿ Staffmark Employment Agency-Boyd Gaming Corporation ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ Claims Approver I Responsibility Description Understood & administer the PERCS Employee Benefits Plan in accordance with plans provisions, ERSA guidelines & internal procedures; consistently reviewed & processed medical, dental & vision claims, utilized computerized benefit system; processed incoming claims within limits set forth by mandates, internal procedures, provider contracts; ensured adequate documentation for determination of benefits & payments to include eligibility, coordination of benefits, provider status, contract rate status, accurate coding & reports; understanding of the reference material CPT, ICD-9, Tabors & Medicaid HCPCS, medical terminology; the ability to understand documentation of operative and emergency room reports & medical reportsÿ answered phones. ÿ 07/03-06/04ÿ Millenium Staffing & Managementÿ Services ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ ÿÿÿÿÿ Clerical/Customer Service Responsibility Description Various clerical duties such as; date entry, filing, answering phones, provider customer service to the public as well co-workers & any other job duties the job required, ÿ 05/98-12/00ÿ First National Bank Marin ÿÿÿÿÿ ÿÿÿÿÿÿÿÿÿÿÿÿÿ ÿÿCustomer Service Workflow Coordinator Responsibility Description Monitor dept workload to ensure job duties were performed in a timely manner; reviewed & approved all custom letters; review logs forms & journals prior to routing to the appropriate dept; follow up on pending research issues; assist the staff w/various functions & questions; assist w/training on various functions w/our dept & other depts.; interacted w/other depts.; trained & crossed trained representatives in resolution of all costumers inquires such as complaints, closures of accounts, name & address changes, receiving written correspondence, inbound calls from customers to resolve their issues; assisted in developing policy & procedures to better assist our representatives w/different issues; assisted w/on line letters for more efficient & accurate formation; quality checked all documentation prior to mailing to the customer; controlled distribution of all incoming mail to ensure all guidelines were met appropriately; performed various administrative duties as needed; also assisted the representative w/any correspondence & incoming calls whenÿ needed; made sure our representatives in our dept as well as other dept adhere to Regulation Z. ÿ 01/96-04/98ÿ Clark County District Attorney-Criminal Records Division ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ Legal Office Assistance II Responsibility Description Prepared criminal/misdemeanor court calendars daily for court; assist our state attorneys in court; maintained court cases on a daily basis; scheduled motions to be placed on calendar when needed; requested NCIC for the judges when needed; interacted w/other judicial courts regarding gathering information for certain defendants; updated the system to reflect the next court appearance for either arraignment or district court; scheduled preliminary hearings for the attorneys & judges as needed; assisted victims and defendants w/any questions pertaining to their case; assisted the public w/obtaining public records; answered the phones & filed cases. References upon request