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Project Manager Customer Service

Long Beach, New York, 11561, United States
May 24, 2010

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Christopher De Lucia

*** **** **** *** **** Beach, NY 11561



IT TECHNICIAN with over 10 years experience troubleshooting and resolving

computer hardware / software problems for diverse clients. TECHNICAL SKILLS


. Installation / Maintenance: Motherboards, CPUs, Memory, CD Rom Writers,

DVD Burners, Cases, Keyboards, Mouse, CRT / LCD Monitors, Laser

Printers, Scanners, Desk Jet Printers, Power Switches

. Systems Built: Servers, Pentium 4, Pentium III, Pentium II, Pentium,

486, 386, Laptops

. Software Installed: Office 2000/2003, Office XP, McAfee, Norton, McAfee

Spam Killer, Scanning software, and multiple programs specific to each

client's business requirements

. Operating Systems: Windows 98, Windows NT/2000, Windows XP, Windows

Vista, DOS, Windows Server 200/2003, Windows Exchange Server 200/2003.

. Installation of Networks Using: Switches, Network Cards 10/100/1000base

T, Routers, Hubs, Cables, Patch Cables, Setting up printers on


. Installed & Configured Cisco 1600 & 1700 Routers, Cisco Pix Firewalls

and Cisco Dual Wan Routers.


Sandata Technologies, Port Washington, New York

Jan 1998-Nov 2008

Senior Field Engineer /IT Technician

. Installed, Configured & Maintained MS Windows 2000 and 2003 Servers, MS


2000 and 2003 Servers in-house and at client locations.

. Responsible for the repair and maintenance of printers, monitors,

scanners, hardware and all software belonging to 100+ users.

. E-Mail, Cisco Pix Firewalls (501,506,515) and Praetor Spam Filter

Installation & Maintenance.

. Provided telephone Desktop Support to all users and clients for all

Microsoft Software and Windows Operating Systems.

. In charge of maintaining Disaster Recovery site in Newark, NJ including

installation and upgrades of all equipment including Servers, Routers

and Firewalls.

. Configured new hardware and installed and updated all software


. Installed and Maintained proprietary software packages used at all


. Resolved issues of proprietary software used by all vendors.

. Performed Data transfer, conversion & rescue for all clients and in-

house users.

. Installed and Maintained all vendor's hardware, software, LAN's and


. Project Manager on printing & modem issues.

. Provided telephone technical support for 300 + clients.

IBM/Technology Service Solutions, Manhattan/Staten Island Mar

1997-Oct 1997

Field Service Engineer

. Repaired hardware and software in IBM PCs.

. Repaired HP and Lexmark Laser Jet printers.

. Worked with Token Ring based networking operations.

. Strong customer service background.

. Installed and configured all software used by customer.


Computer Career Center, Hempstead, NY

PC Specialist/LAN - 1500 hrs intensive, hands on experience integrating and

troubleshooting PC's.

NetCom Information Technology, Manhattan, NY

CompTIA A+ Certified

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