Christopher De Lucia
*** **** **** *** **** Beach, NY 11561
516-***-**** abk40m@r.postjobfree.com
PROFESSIONAL PROFILE
IT TECHNICIAN with over 10 years experience troubleshooting and resolving
computer hardware / software problems for diverse clients. TECHNICAL SKILLS
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. Installation / Maintenance: Motherboards, CPUs, Memory, CD Rom Writers,
DVD Burners, Cases, Keyboards, Mouse, CRT / LCD Monitors, Laser
Printers, Scanners, Desk Jet Printers, Power Switches
. Systems Built: Servers, Pentium 4, Pentium III, Pentium II, Pentium,
486, 386, Laptops
. Software Installed: Office 2000/2003, Office XP, McAfee, Norton, McAfee
Spam Killer, Scanning software, and multiple programs specific to each
client's business requirements
. Operating Systems: Windows 98, Windows NT/2000, Windows XP, Windows
Vista, DOS, Windows Server 200/2003, Windows Exchange Server 200/2003.
. Installation of Networks Using: Switches, Network Cards 10/100/1000base
T, Routers, Hubs, Cables, Patch Cables, Setting up printers on
networks.
. Installed & Configured Cisco 1600 & 1700 Routers, Cisco Pix Firewalls
and Cisco Dual Wan Routers.
WORK EXPERIENCE
Sandata Technologies, Port Washington, New York
Jan 1998-Nov 2008
Senior Field Engineer /IT Technician
. Installed, Configured & Maintained MS Windows 2000 and 2003 Servers, MS
Exchange
2000 and 2003 Servers in-house and at client locations.
. Responsible for the repair and maintenance of printers, monitors,
scanners, hardware and all software belonging to 100+ users.
. E-Mail, Cisco Pix Firewalls (501,506,515) and Praetor Spam Filter
Installation & Maintenance.
. Provided telephone Desktop Support to all users and clients for all
Microsoft Software and Windows Operating Systems.
. In charge of maintaining Disaster Recovery site in Newark, NJ including
installation and upgrades of all equipment including Servers, Routers
and Firewalls.
. Configured new hardware and installed and updated all software
packages.
. Installed and Maintained proprietary software packages used at all
agencies.
. Resolved issues of proprietary software used by all vendors.
. Performed Data transfer, conversion & rescue for all clients and in-
house users.
. Installed and Maintained all vendor's hardware, software, LAN's and
WAN's.
. Project Manager on printing & modem issues.
. Provided telephone technical support for 300 + clients.
IBM/Technology Service Solutions, Manhattan/Staten Island Mar
1997-Oct 1997
Field Service Engineer
. Repaired hardware and software in IBM PCs.
. Repaired HP and Lexmark Laser Jet printers.
. Worked with Token Ring based networking operations.
. Strong customer service background.
. Installed and configured all software used by customer.
EDUCATION
Computer Career Center, Hempstead, NY
PC Specialist/LAN - 1500 hrs intensive, hands on experience integrating and
troubleshooting PC's.
NetCom Information Technology, Manhattan, NY
CompTIA A+ Certified