Customer Service Sales

SHERRY CULP

**** ********* ***** ? Edgewood, KY *1071 ? 859-***-**** ?

******.****@****.***

Education Northern Kentucky University Highland Heights, KY

Bachelor of Arts: English/Writing; Area of

Concentration: Theatre Arts

Related

Experience

. Ability to identify and critique writing strategies in

literary texts, personal and professional writings, and

formal written compositions.

. Proficient using drafting and revision strategies to avoid

mechanical errors in professional documents.

. Skilled in creating and implementing effective strategies for

structuring written documents.

. Communicate and interact effectively with individuals of all

levels.

. Exceptionally responsible, diligent and thorough with a

special talent for organization.

. Excellent verbal and written communication skills with a wide

range of practical skills.

. Able to handle multiple challenging tasks in a busy

environment.

. Supervisory and Customer Service experience.

. Experienced with Microsoft Office Suite.

. Experienced with Dreamweaver and uploading content to

websites.

. Experienced with repurposing educational awareness brochures

into visually and compelling web-based content.

. Assisted in the development of NKU's Writing Resource

Webpage.

. Basic knowledge of Adobe Indesign, Photoshop and Illustrator.

Employment

History

bonefish grill, Crescent Springs, KY

Administrative Assistant/ Server 2005 - Present

. Perform various accounts receivable duties including

reconciliation and deposit.

. Provide "best in class" service to restaurant patrons.

. Manage payroll reports, bank deposits and daily/monthly sales

reports.

. Conduct orientation and operational training to new

associates and mentor junior servers to provide feedback to

improve performance.

. Maintain sales forecasting database including daily tracking

of sales, inventory and production.

Boone County Public Library, Union, KY

Public Service Associate 2008-2009

. Provided exemplary customer service to library patrons by

locating and interpreting library materials, answering

questions and making recommendations.

. Delivered bibliographic and computer-instruction training

including Microsoft Office Suite to patrons of the library.

. Maintained patron records and files.

. Worked with several databases including EBSCOhost Web, KY

Virtual Library, Novelist and Literature Resource Center and

provided training to co-workers.

Contact this candidate