Sales Manager

Gilbert N. Gonzalez

Cell: 562-***-****

***********@**.**.***

Medical Record Technician or Clerk

Summary: Over fifteen years of outstanding Customer Service, Field Sales and Training experience.

Extensive Software and Technical Support background.

Accomplishments

• Awarded the “Integral Team Member” award for overall contribution to region

• Granted president’s “A” employee award 2007

• Recognized as “Rookie Sales Rep of the Year” for Excel Gardens

• Promoted within 1 year of being hired with last two companies

• Created national newsletter template that was used to improve client communication

• Volunteer – Kaiser Permanente (South Bay – Harbor City)

Strengths

• Conversant in Spanish

• Ability to coach and mentor a team of employees to reach their final goal

• Excellent interpersonal, communication and relationship building skills.

• Knowledgeable on many software programs like Microsoft Office Suite, Constant Contact, Adobe

Design Premium CS3, CorelDraw Graphics Suite X3, QuickBooks Accounting, Team Viewer,

LogMeIn123,Currently enrolled and learning: Medical Terminology, PCT, ICD-9, Medicare and Medicaid

and various medical billing procedures.

Experience

United Franchise Group / SIGNARAMA – Los Angeles, CA

Regional Field Support Manager / 14 western states 2006 – 2009

Remote area key member of the Corporate Field Support Team

• Led, mentored and coached 9-member support team that interacted with 175+ independently owned

retail stores.

• Assessed and insured that proper procedures and compliance standards followed during regular store

visits.

• Managed and created regional newsletter content and oversee implementation deadlines

• Ensured directives from corporate were implemented in the field

• Managed staff training initiatives from needs assessment, program design and delivery

• Ongoing performance management through annual goal setting and performance review process and

motivational team meetings and training.

• Designed, scheduled and coordinated and presented client’s regional meetings quarterly

CA Field Operation Advisor / EmbroidMe Group

• Assessed retail store financial performance through P&L analysis, and provide realistic, creative and

structured intervention and utilizing business development

• Provide comprehensive technical training, on-going support to all new clients including use of

machines, software, POS system, promotional product on-line search engines

Gilbert N. Gonzalez

Cell: 562-***-****

• Conducted sales training and strategy sessions to enhance business success and growth. Research

unique vendors; secure inspiring presenters and present new creative ideas at regional meetings for

clients

Central Pet & Garden-Excel Garden Products: Santa Fe Springs, CA

Field Sales Representative /Territory Account Manager

2004 – 2006

• Partnered with retailers/sales managers to identify and plan new opportunities to build business.

• Developed and maintained approximately 130 retail accounts that marketed garden supplies and

equipment.

• Coordinated promotional events and product knowledge seminars as mini-tradeshows.

• Generated new business opportunities through creative and innovative sales strategies.

• Awarded winning sales team two consecutive years

Emily Toys: Carson, CA

Product Marketing /General Manager 2002 – 2003

• Developed and maintained database of graphic designs marketed toward various industries

• Researched and negotiated purchases of high-end capital equipment and integrated computer

systems

• Created Advertising and Market solutions via publications to launch new sales campaigns

• Implemented a new integrated accounting system & e-commerce website

Brother International: Irvine, CA

Sr. Software Support Specialist / Trainer 1997 – 2001

• Developed, trained and supported an international array of clients, including company associates and

distributors on corporation’s product line

• Evaluated, new and existing products for modifications and enhancements. Assisted in the

implementation of new product marketing strategies

• Conducted and coordinated on and off site training for 1-on-1, classroom setting in excess of 250

students and promoted product lines to over 250K potential customers annually at tradeshows

Education

California State University of Long Beach; BS Degree in Business Administration and Marketing

Los Angeles Harbor Community College; AS Degree in Business Administration

University of California in Los Angeles; Management courses; M2000 – Management 2000

ICDI College of Lawndale, CA; Medical Office Specialist (graduate January 2011) www.icdccollege.edu

Healthcare Information Technology program at Cypress Community College (currently enrolled)

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