Technician Computer

KEVIN NGUYEN

*** **** ****** ***. * ? Everett, MA 02149 ? 617-***-**** ?

***********@*****.***

Computer Repair

Solution-oriented, highly analytical, and resourceful candidate with over

eight years of technical troubleshooting, end-user service, and network

development experience. Demonstrated skills in developing and implementing

technological solutions with emphasis on delivering cost-cutting and

productivity improvements. Expertise in software configuration, network

administration, and the testing/repair of various hardware applications.

Proven ability to provide creative and effective issue resolution through

the application of highly developed problem-solving skills. Team player

with a reputation for providing excellent user service and the tenacity to

work with demanding clientele.

Technical Skills

Certifications: PC Certification, C++ Certification

Hardware: HDD motherboards, RAM augmentation, processors, video

cards. Able to troubleshoot analog/digital circuits with

digital voltmeters, analog multimeters, dual-trace

oscilloscopes, and logic probes.

Operating Systems: MS-DOS 6.22, Windows 3.11/9X/XP, Vista

Software: MS Office (Word, Excel, Outlook, PowerPoint)

Additional: LAN/WAN development, basic electronics,

semiconductor/solid-state circuitry, digital components.

Technical Experience

Computer Repair Technician, Boston Computer Connection, Watertown, MA

Feb. 2002 - Jun. 2002

Manage PC Technicians in repairing desktops and laptops. Maintain an

efficient working environment and quickly resolve customer issues. Analyze

technical problems, schedule assignments, and approve all completed work.

Produce estimates, invoice repairs, and order parts. Create, modify, and

perform upkeep of files through menu-driven, command line, and graphic

interfaces.

. Implemented new policies and procedures that significantly expedited

check-in and repair procedures.

. Earned a fast promotion from initial position of Flex Technician,

resolving technical problems both in the store and within customer

homes.

Self-Employed Computer Repair Technician Jun. 2002 - Jul. 2003

Performed on-site repair and preventive maintenance on personal computers

and related peripherals. Evaluated technical issues, solved customer

concerns, and troubleshot computer problems in an efficient and courteous

manner. Built custom computers to best serve the customer needs. Scheduled

work and ordered parts. Estimated and invoiced repairs.

Computer Repair Technician, Marcel Korn Orthodontics, PC Jul. 2003 -

Present

Diagnosed and repaired hardware problems, completely built computers,

troubleshot technical problems, and installed software applications. Set

up, and networked large computer systems on Windows 95, 98, Vista, XP,

Windows 7, and NT.

. Designed, implemented, and managed wired and wireless networks with

firewall and router configurations and anti-malware solutions.

. Backup all staffs computer and manage all accounting & billing

databases.

. Doing special project for Doctor to travel, scanning documents, x-

rays, slides films, and etc.

Technical Education

Certified Computer Technician (CCT) Diploma - Computer Repair / Networking

& C++ Coursework

Southeastern Institute of Computer Technology, Miami, FL ? 2002-2003

Some College Course - Computer Science - Bunker Hill Community College,

Charlestown, MA ? 2003-2004

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