Customer Service Software

Location:

Posted:

September 15, 2010

David b. smith ii

Flushing, MI 48433

****@*******.***

OBJECTIVE

To obtain a position working with the public in an environment that

utilizes team-work effort and takes advantage of my experience, skills

and knowledge to provide solutions for a multitude of customers and

clients, while allowing me to maximize the time I spend with my family.

1 EXPERIENCE

2009-Present Web Developer and Systems Manager

NU Networks - Midland, MI

> Worked as part of a team to maintain, update and oversee

several Content Management Systems and necessary sub-

components.

> Responsible for group knowledge development and

presentations as well as implementing group and

individual practices.

> Responsible for communication, deployment and support of

updates to vital and non- vital systems and software.

2005-2009 Geek Squad Agent, Customer Service Supervisor

Best Buy - Midland, MI

> Handled customer complaints and oversaw entire

Operations Department and Cash Office functions. This

included balancing employee funds and store safe funds,

presenting and processing financing applications, employee development,

goal setting and tracking and employee scheduling.

> Responsible for identifying customer and client needs,

then offering and executing a number of solutions to meet

those needs. This included reasonable hardware and

software upgrades and repairs as well as assisting customers in new PC

purchases with recommendations for Security Software and

Internet Service.

> Repaired, updated and optimized PC's and laptops running

a variety of Operating Systems from Windows XP to

Vista. This included configuring and Troubleshooting many

different consumer applications (Security Software, Microsoft Office,

Gaming Software, Internet Connectivity Software, etc.)

in person and over the phone.