Customer Service Design

Leah Suttle

E-mail: **********@*****.***

Cell: 407-***-****

www.leahsuttle.com

OBJECTIVE

To work in an environment that is stable, challenging and fast paced

for an employer that is appreciative of my experience and talent, a

place where there are multiple opportunities to learn new and

interesting skills.

PROFESSIONAL HISTORY

Freelance Graphic Design 5/04 - Present

Design various creative pieces for companies & individuals

(see design experience for more details)

M&S Publishing 08/05 - 5/08

Layout for multiple real estate publications in InDesign/Quark

Design templates/ads for realtors and various businesses

Ad, Brochure & Flyer design, etc.

Pre-flight files for print production

Modis IT Contractors 11/04 - 8/05

Nextel - 6mo contract

Help desk/Tech support via phone

Work customer tickets received from customer care

Use programs to check for site or phone problems

Work closely with Network Engineer staff

Disney - 4mo contract

Help desk/Tech support via phone

Assist callers w/ Hardware or Software problems

Forward work tickets to various departments

Work closely w/ IT staff and managers

Everybody's Business Advertising 5/04 - 11/04

Client contact via phone and on-site

Design Ads for multi area publication

Logo and Ad Design, Copy Editing/Proofing

Pre-flight files for print production

Manage multiple tasks, & meet deadlines

CIBC National Bank 10/99 - 3/02

Help Desk/Tech support via phone and on-site

Assisted in the development of new projects

Acted as liaison between staff & vendors via phone

Worked w/ operations & contact center mgmt team

Point of escalation for the help desk team & other depts

Define the impact projects to the back office/call center

SunTrust Bankcard, NA 8/98 - 10/99

Customer service, Help Desk/Tech support via phone

Reviewed and completed work for 35+ reps

Assisted in training of new employees

Co-chairman of Morale, Welfare, Recreation comm.

First USA, NA 9/97 - 7/98

Customer service provided via phone

Processed paperwork for 20+ representatives

Assisted in intermediate training of new employees

DESIGN EXPERIENCE

Navigation Advertising 2008

Design various print/web pieces for walk-in & retainer clients

(i.e. Toot's, Ole South, Murfreesboro Symphony Orchestra)

Manage multiple tasks, & meet deadlines

Jondy Chemicals dba UltraShield 2007 - 08

Ad design, Brochures, Flyers, etc.

Web style design: www.buyultrashield.com

The RiverHouse Restaurant 2007 - 08

Menu design, Web style design, Bus Cards, Ads, Flyers, etc.

Mountain Adcocate Media 2006 - 07

Ad design, Magazine Layouts, Brochures, Flyers, Menus, etc.

Layout newspaper pages in Quark, Copy Editing/Proofing, etc.

Insurance Services of Central Florida 2004 - 05

Brand design including: Logo, Bus. Card, Letterhead, Bus.

Envelope, Full Color and 2 color PMS Advertisements, Core Products

Brochure, Announcements, etc.

Circosta's Italian Ristorante 2003 - 05

Logo, Menu, Bus. card, Ad Design

TECHNICAL SKILLS

MAC OS 9-X (PANTHER & TIGER)

WINDOWS NT, 95, 98, ME, 2000, XP

Adobe Creative Suite (up to CS3)

Quark Xpress 4-7

Corel Draw 11

Adobe PageMaker 7

Macromedia Dreamweaver MX, Flash MX

Basic Web Design & HTML coding

Microsoft Word, Excel, PowerPoint, Entourage, Access

Various Job/Ticket tracking programs

Typing 80 WPM, 10 key by touch

EDUCATION

Middle Tennessee State University 8/09 - present

B.F.A - Graphic Design

Valencia Community College 6/02 - 8/04

A.S. - Graphic Design 8/04

Graphic Design Support - tech. cert. 12/03

Graphic Design Production - tech. cert. 5/04

AFFILIATIONS

Middle Tennessee State University

AIGA MTSU Chapter 2009 - Present

Valencia Community College

Phi Theta Kappa - AGO chapter 2003 - Present

Contact this candidate