Customer Service Manager

Joseph Cerulli

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**** *********

North Lauderdale, FL 33068

Home 954-***-****

***********@*********.***

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Summary

Over 20 years experience in customer relations and inventory control.

Exhibit a talent for improving inventory levels thru extensive research.

Expertise in a variety of managerial and administrative duties with the

ability to delegate and train others.

Qualification Highlights

. Employed analytic techniques to assess productivity and identify

opportunities to improve systems and processes.

. Plan, direct, supervise, and evaluate workflow processes, ensuring

highest levels of customer service, accuracy and time compliance.

. Reputed as a competent trouble-shooter; customers were prepared to

wait in line for a considerable time confident that issues would be

thoroughly investigated and resolved.

. Controlled inventory management functions for a corporation that

generated $2mil in annual sales, which resulted in accurate inventory

levels.

Experience

Bekaert Specialty Films LLC, Pompano Beach FL

Customer Service/Sales, 1996 - 2009

. Provided superior customer service and work quality while

demonstrating attention to detail, flexibility and innovation in

resolving problems. Possess effective communications skills, and work

well with others at all levels

. Analyzed, investigated and resolved inventory discrepancies

identified thru cycle counts. As a result of accurate inventory bonuses

were achieved every quarter

. Ability to follow instructions well and make decisions in the

absence of on-site manger.

. Received numerous accolades from senior management for consistently

providing excellent service and tactfully resolving sensitive issues.

. Served as principle consultant for service center inventory.

Oversaw all PO's, purchase requisitions and reorder points. Liaison

between customer and manufacturing scheduling availability of product for

large commercial jobs.

GDI, Pompano Beach

Warehouse Manager, 1994 - 1996

. Ensured efficient operation for receiving imports, stock

allocations, inventory controls, order picking and packing, and all

aspects of shipping customer orders on a timely and cost effective basis

. Experienced in all phases of shipping, receiving, and inventory

control

. Ensured timely shipments to customers according to their

specifications

. Participated in all aspects of warehouse duties including stocking,

pulling orders, and packaging

. Developed new systems that increased productivity and work quality

Structural Industries, Pompano Beach

Assistant Plant manager, 1986 - 1994

. Oversaw daily operations of plant manufacturing, production and

shipping.

. Supervised Union personnel and assisted in negotiations of Union

contracts.

. Hired and dismissed personnel

. Ensured timely shipments to customers according to their specifications

Skills

. Exceptional analytical, written, verbal and telephone communication

skills.

. Able to multitask in fast paced atmosphere

. Posses advanced computer skills, proficient in Microsoft Office

system.

. Strong work ethic with attention to detail.

Education

H.S. Diploma

Fair Lawn High School, Fair Lawn

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