Customer Service Office
Resume:
Lysa A. Rivera
**** ********* **, ****** *********, CA 91730
******@****.*** Reference Given At Request
Objective To obtain a position where I can grow in the company, as well as use my computer
and clerical skills.
Bilingual. Very good with computers.
Note:
Microsoft Office Filing/Editing
Professional Skills • • •
Vista Typing (35+ wpm) Customer Service Skills
• •
Microsoft Office Procedures Bilingual (Spanish/ English)
• • •
Windows Telephone Skills Adobe
• •
WordPerfect Interpreter
• • •
Exel (English/Spanish)
•
Outlook
•
Education Hartland Institute / Secretarial Specialty Bachelors Degree
Rapidan,VA, Completion Date: 06/99
Employment History
08/2007 – 07/2008
Post Closing Dept., Polaris Home Funding Corp., Grandville, MI 616-***-****
Receiving Post Closing Packages from Title Companies after a loan has been approved and signed for
to be approved for funding.
Reviewed and cleared conditions stated by the different department of Polaris in order to be funded.
Prepared the post closing packages to be scanned and shipped to investors.
10/2005 07/2007
Receptionist/Registration, Countrywide Home Loans Wholesale, Grand Rapids, MI 616-***-****
(Through Kforce Agency 888-***-**** ex. 2).
Switchboard call transfer & screening with high ethic technique and customer service.
Assisting office management administering emails/mailings, keeping seminar appts for Account
Executives, visitor check in, etc.
Editor of the weekly newsletters to be sent in mass email to broker/clients.
Bi lingual Customer Service
Loan Registration processing & data entering loan packages & preparing them for underwriting.
30 70 files per day.
04/05 09/05
Data Coder, Kelly Services, Kentwood, MI 616-***-****
Enter confidential & non confidential information
into computer entry fields from hard copy documents. 40+ WPM 05/01 02/05
General Clerk Level 3, Certified Grocers, Hodgkins, IL 708-***-****
Developed ability to multi task in a fast paced atmosphere
•
Maintained excellent customer relations and developed customer
•
rapport
Diplomatically resolved customers complaints on as needed basis
•
Ability to follow instructions well and make decisions with no
•
supervision
Motivated and supervised 15+ employees on daily basis
•
Maintained all record keeping procedures without error
•
Delegated responsibilities to employees to meet company’s
•
expectations
Effectively developed telephone communication skills on a bilingual
•
basis
06/99 – 05/01
Secretary, Blue Island Seventh day Adventist Hispanic Church, Blue
Island, IL 616-***-****
Microsoft Office 2003 & Vista Making PowerPoint
Presentations with animation & graphic
Forming persuasive letters in both English & Spanish
Interpreting as needed during sermons and speeches
Public Speaking in 45min intervals weekly
Note taking in formal and informal meetings
Secretarial Assistant, Hartland Institute, Rapidan, VA College 10/98 01/99
President’s Office 540-***-****
Filing correspondence for the College President
Letter Transcribing
Switchboard Operator
Contact this candidate