Customer Service Data Entry

W

DONNA JOHNSON

*************@*****.***

619-***-****

Objective: To secure a position to where my experience, skills and

training will be utilized to expand your company's success and fulfill my

goals of advancement.

Microsoft Word, Excel, 10-Key, Data Entry

Kelly Services 11/09-2/10

American Specialty Healthcare

Customer Service Rep/Call Center

. Answer incoming calls in a professional, accurate and timely manner

. Ascertain the nature of the call and records information in the

communication log.

. Utilizes appropriate resources including those on-line to provide a

timely response

. Provide answers to caller's questions by following standard policies

and procedures

. Manage time to ensure calls are answered within required timeframes

and appropriate follow up is done within the allotted time.

US Colleges 07/09-10/09

Certified Medical Biller

. Medical Terminology and Human Anatomy

. Office Administration

. Coding Techniques for ICD-9 and CPT

. Principles for Completion of the HCFA 1500 form

. Medical Billing Software Application 1&11

. Ability to resolve issues in an efficient manner

. Knowledgeable of Medisoft and Lytec

. Type 65 wpm

. Exceptional Customer Service

Construction Notice Services 10/07-5/09

Customer Service Rep

. Customer Service, researched and verified personal data information,

data entry

. Inbound/outbound calls

. Implemented amendment and corrections

. Maintained a daily goal

Lincare 7/07-9/07

Service Rep

. Created daily work/delivery schedules, delivered and set up

respiratory equipment for demonstrations in nursing and private homes

. Maintained accurate records for all mileage forms, work schedules,

incident reports and repair slips.

Agricultural Pest Control 10/05-07/07

Accounts Rec/Collections

. Provided excellent customer service which included collections and

managed the front desk

. Researched accounts for accurate billing information

. Prepared invoices, posted payments to accounts and completed month

end closing

Lab Corp 1/03-10/05

Medical Biller/Coder

. Managed PPO and HMO accounts

. Operated various data entry level terminals

. Complied listings of resolved, suspends, provided coding and data

entry assistance

Contact this candidate