Customer Service Manager

M. David Ross

**** *. *** *. ***.

Broken Arrow, OK 74014-2030

Home 918-***-****

Cell 918-***-****

*****@********.***

PROFESSIONAL SUMMARY

Advanced systems/programmer analyst with over ten years experience in

mainframe/mid-range environments: COBOL, NATURAL, IDEAL and SQL. Experience

in full lifecycle design from requirements, testing through installation

with business systems in Manufacturing, Inventory, Financial Services,

Retail Services, Technology, Telecommunications and Government. Interested

in Programmer, Programmer Analyst or Systems Analyst role.

ACCOMPLISHMENTS

. Developed Vendor Performance System for McDonnell Douglas integrating

Quality Assurance and exceeding government requirements.

. Collaborated with design team in an inventory system that tracked jobs

from contract acceptance through client delivery for research engineering

company.

. Converted flat file system to ORACLE9I to increase customer service and

delivery for "Dollar Thirty Auto Group" impacting over 600 U.S.

locations.

. Served as lead expert in troubleshooting complex IDEAL-based system at

Fortune 500 Telecommunications Company and their international sites.

PROFESSIONAL EXPERIENCE

Programmer Analyst June 2007 - November 2008

Verizon Business Tulsa, OK

. Analysis, design, development and test a batch process to receive a data

file by FTP and call various batch IDEAL programs to update DATACOM

tables depending upon type of transaction. FTP the errors back to the

remote server.

. Converted 350 FTP jobs to Secure FTP.

Application Analyst October 2006 - May 2007

Electronic Data System Tulsa, OK

. Develop Test Cases to test Program and System modifications for both

COBOL and C# systems.

. Develop Relational Traceability Matrixes from Analysis documentation and

Development documentation modifications for both COBOL and C# systems.

. Partner with systems design manager in analysis, documentation, coding,

testing and implementation for maintenance of existing system and its

code.

. Validate modules of source code for operability, conduct and lead peer

review sessions and monitored code in systems environment through Quality

Assurance testing for quality and operability.

M. David Ross Resume p. 2

*****@********.***

Programmer/Systems Analyst September 2005 - October 2006

Dollar Thrifty Automotive Group Tulsa, OK

. Converted legacy files to Oracle tables as part of major retail

conversion to new data administrator tool.

. Collaborated with systems design manager in analysis, documentation,

coding, testing and implementation for maintenance of existing system and

its code.

. Validated modules of source code for operability, conduct and lead peer

review sessions and monitored code in systems environment through unit

testing, peer testing and system testing for quality and operability.

. Interfaced with customer and project lead in gathering requirements,

metrics and functionality for test plan documentation and writing.

. Performed analysis for implementing changes/corrections/enhancements to

applications.

. Wrote test plans for conversion of flat-files to Oracle tables.

Programmer Analyst/Administrator April 2001 - July 2003

SBIRE Stroud, OK

. Developed, tested and implemented supplier performance system for

Inventory, tracking and timekeeping applications using Access, Visual

Basic and EmbeddedVB for Pocket Computer, and Delphi.

. Provided client-support for troubleshooting and system administration

including system back-ups and maintenance of Participated in systems

implementation, monitoring, maintenance, security, administration and the

installation, troubleshooting and daily operation of servers, printers,

workstations, LAN, email, internet, voice and fax.

. Upgraded and maintained network operating systems, server hardware,

software, and related projects.

. Delivered Help Desk support for a wide range of laptop, and desktop

support issues to include MS Outlook, MS Office and Windows XP.

Applications Developer May 1999 - February

2001

WorldCom, Inc. Tulsa, OK December 1996 - September 1997

. Analyzed, coded, and tested new and changes to existing programs for

Circuit Inventory and Equipment Inventory online and batch systems using

COBOL, IDEAL and SQL.

. Researched and assisted users by integrating changing requirements,

managing system expectations and conducting training.

. Consulted with long-distance clients and provided support for successful

system implementation of IBM mainframe telecommunication system.

. Monitored communications, investigated and resolved issues with the Bell

Co's and Rebillers using NDM, FTP/IP and oneshot programs.

. Assisted in System test preparation, execution, fix, and documentation.

. Facilitated conversion of mainframe flat files to Oracle table on Sun

RS6000.

M. David Ross Resume p. 3

*****@********.***

Sr. Systems Development Analyst September 1997 - March 1999

First Data Oil Services Tulsa, OK

. Analyzed, documented and designed new inventory and purchasing system.

. Interfaced with project teams specifically in the conversion of client

Oil Company legacy systems and development of ticket retrieval,

chargeback and fraud systems using COBOL, VSAM and ISAM.

. Performed Y2K changes to systems and files.

TECHNICAL SKILLS

. Languages: VisualBasic, EmbededVB, ACUCOBOL, COBOLII, ICOBOL, MFCOBOL,

COBOL, IDEAL, Natural, PLSQL, SQL, DL1, PowerBuilder and Delphi.

. Hardware: IBM, Data General, Aviion, Concurrent, Honeywell, Dell Servers

and Personal Computers.

. Operating Systems: ZOS, MVS, CICS, Aviion - UNIX, DG - MVS, Concurrent -

Reliance and Honeywell - GCOS.

. Databases/Files: Oracle9i, Access, Datacom, Sybase, Informix, ADABAS,

DB2, IMS, VSAM, MVS and IDCAMS.

. Utilities: TSO, Endeavor, UltraEdit, TOAD, ViaSoft, NDM (Network Data

Mover), FTP/IP.

. Case Tools: Prokit*Workbench.

. Methodologies: STRADIS, SPECTRUM.

. PC Software: DOS, Windows (2000, NT & XP), Oracle Tools, ProComm Plus, MS

Office (2000), TimeLine, Flowcharting III, Visual Basic and Access.

EDUCATION

Oklahoma State University, Okmulgee, OK

Course work completed toward

Associates of Science in Information Technology

PROFESSIONAL TRAINING

. Visual Basic Applications, PowerBuilder, Advanced UNIX, Intermediate

UNIX, Natural Applications Workshop, Introduction to DB2, Introduction to

SQL

. APICS: (Capacity and Priority Management, Material Requirements Planning,

Just in Time, Inventory Planning)

. Analysis for design Decisions, STRADIS Management Overview, Structured

Systems Analysis and Design

. Team Building, Leadership Development Program, Effective Presentations

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