Customer Service Manager
Resume:
Francesca Rose Zagami
***************@*****.***
*** ***** ****** *** **** Kailua, HI 96734
Objective
I wish to find employment in an environment that will capitalize on the
communication skills I already have while helping me cultivate new ones.
Education
Valdosta State University - Valdosta, GA.
May 2010
Bachelor of Arts in English
Area of Concentration: Journalism
. Students Against Violating the Environment (S.A.V.E)
. Sigma Tou Delta (English Honor Society)
. Odradek (Literary Magazine) 2009, 2010
Relevant Work Experience
Valdosta State University, GA
05/2009- 06/2010
Editor in Chief OnTap: Student Magazine
. Managed a staff that ranged from 5-30 people
. Recruited new members and student involvement
. Increased on-campus and social networking presence
. Learned when to delegate and when to assume responsibility
. Oversaw the production of each semester's issue
o Brainstorming article and design ideas
o Laying out pages and proofreading
o Taught students principles of journalism and basics of design
o Led workshops to teach the software
o Photographed events
o Created graphics
. Instituted a permanent staff structure for the next generation
Stylebook, styleguide, submission spreadsheets
Valdosta State University, GA
05/2009- 06/2010
Multimedia Editor The Spectator: Independent Student Newspaper
. Covered current events
. Incorporated multimedia elements in my reporting
. Produced and posted multimedia to accompany web stories
o Narrated slideshows, audio clips, and videos
. Produced training material in the form of slideshows and videos
. Helped transform the staff into a truly converged newsroom
Valdosta State University, GA
08/2009- 12/2009
Student Intern The Voice: Alumni Magazine
. Acted as an assistant to the university's communication specialist
. Brainstormed current issue
. Evaluation of the previous issue
. Researched and wrote several articles, briefs, and class notes.
. Copyedited articles
. Helped create the stylebook for the publication.
. Carried out basic secretarial tasks like returning emails and relaying
messages
. Participated in and took notes for meetings
Computer Programs
Quark, Adobe PhotoShop, Adobe Premiere Pro, CamStudio, Microsoft Access,
Excel, PowerPoint, and Word, Windows Movie Maker, and familiarity with
WordPress.
Additional Work History
Valdosta State University, GA
01/2010- 06/2010
Library Lab Monitor Odum Library
. Customer service
. Maintaining order and silence
. Knowledge of computer software and campus policy
Valdosta, GA
07/2007- 10/2008
Server Mellow Mushroom
. Customer service
. Money management
. Cleaning
Rochelle and Valdosta, GA
Assistant Manager Subway
04/2003- 12/2007
. Customer service
. Scheduling
. Inventory and grocery orders
. Training
. Food preparation
. Handling of money and accounts
About me
I am comfortable working independently and collaboratively. I learn
quickly, love meeting new people and enjoy helping others. I look forward
to bringing unique creativity and energy to your team.
Contact this candidate