Customer Service Representative
Resume:
Hector M. Cera
Objective
To obtain a position where I can utilize the diversified
abilities I have acquired to advance with the company.
Qualifications
o Take pride in providing excellent customer
service
o Able to represent a company with a professional
appearance and manner
o Experienced helping customers and solving
problems
o Proven record of reliability and responsibility
Skills
o Customer service
o Maintenance
o Inventory control
o Office equipment
o Duplicating equipment
o Electrical repairs
o Computer literate
o Public relations
Experience
Copier Technician 10/09 to 05/10
3D Imaging Systems Bakersfield, CA
Responsible for performing service and repair on various
complex office products; duties included performing
diagnostics, installation, removal, and retrofits;
provided excellent customer service in determining
customer equipment and service needs and ensured a high
level of customer satisfaction; accurately controlled
inventory.
Master Customer Service Representative 05/92 to 07/09
IKON Office Solutions Bakersfield, CA
Specialized in the servicing and repair of office
equipment and products; maintained a high level of
productivity and customer satisfaction; accurately and
efficiently documented all activities for company;
performed specialist duties on assigned projects;
controlled inventory.
Education
Bakersfield College
Bakersfield, CA
Liberal Arts coursework
Copier / Printer Certifications
Ricoh - Sharp - Kyocera - HP - Canon - Mita
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