Sales Customer Service
Resume:
GENEVIEVE MOTLEY-BROWN
Wilmington, DE 19802
302-***-**** (Home) 302-***-**** (Mobile)
CAREER SUMMARY
Business Administrative Specialist with twenty years experience
representing major (Fortune 500) business organizations. Outstanding office
management and project management skills. Diversified background
encompasses senior level executive support and strong interpersonal,
communication and leadership abilities developed through organizational
skills, constant negotiation, and attention to detail.
QUALIFICATIONS OVERVIEW
. Twenty years of executive level administrative support and
administrative coordinator experience, most with Fortune 500
corporations.
. Proven competence in functioning autonomously for accurate executive
support in all confidential and corporate matters. Strong business
communication and corporate representation skills.
. Broad base of professional abilities include:
Executive support Project management assistance
National sales support Pharmaceutical sales training and
simulations
Event coordination Program development and rollout
Vendor management Financial and administrative reporting
Resource utilization Technical troubleshooting
Staff supervision Employee relations
Facilitation Calendar management
Travel management Employee recognition
. Team building with leaders in the business, academic and local
communities.
. Use Peoplesoft, Word, Access, Excel, Brass Ring, Resumix, Outlook,
Lotus Notes, Adobe Illustrator, Microsoft Publisher, WebEx, E-Room and
Pagemaker software.
PROFESSIONAL EXPERIENCE
AGILENT TECHNOLOGIES, INC. - WILMINGTON, DE 2007-2010
Executive Assistant to Vice President and General Manager
. Performed advanced and confidential administrative duties requiring
broad and comprehensive experience, skill and knowledge of
organization policies and practices. Provided leadership to other
Assistants to improve the effectiveness of the overall organization.
. Prepared correspondence, reports, presentations, meeting minutes, and
other written materials. Screen telephone calls, resolves complex
inquiries and perform Internet research.
. Scheduled appointments, maintain calendars, set priorities, arrange
meetings and coordinate extensive international travel arrangements
EASTERN SHORE NATURAL GAS - DOVER, DE 2006-2006
Administrative Assistant to Vice President
Directly support Vice President with major projects/business initiatives
including Pipeline Expansions, Rate Case Filings, and Human Resource
Programs. Coordinate and execute employee and senior management events.
. Developed and rollout employee recognition and contribution programs
that foster company core value alignment and yield customer service
process improvements.
. Introduced concepts and processes to improve professionalism and
overall efficiency.
GENEVIEVE MOTLEY-BROWN
(Page 2)
W. L. GORE & ASSOCIATES, INC. - NEWARK, DE 2004-2005
Recruiting Assistant
. Organized job fairs, university on-campus interviews/information
sessions, and community outreach activities to source qualified
candidates. Coordinated interview schedules and provided candidates
with application updates. Performed sourcing, screening, interviewing,
offers, hiring paperwork, and computerized tracking.
ASTRAZENECA - WILMINGTON, DE 2001-2004
Administrative Lead - National Selling Simulations (2004)
. Managed and led two-week Sales Simulations training program logistics
to align, with major corporate initiatives. Handled meeting planning
logistics, site management, transportation, accommodations, catering,
and issue response. Liaised between field-based PSS (Pharmaceutical
Sales Specialists) and corporate headquarters teams for training and
advanced learning. Monitored and adjusted training schedules to
accommodate large number of trainees. Managed vendors for sales
simulations at various training sites. Facilitated payment of
invoices, expenditures, and accruals. Supervised a team of 5 to
execute administrative services during and after sales simulations.
Administrative Coordinator - Oncology IRESSA (2002-2004)
. Supported the employee relations/employment process, from recruiting
through hiring and orientation. Directly involved with performance
management, policy/procedures presentations, and multi-confidential
processes encompassing compensation, performance appraisals, vacation
and disability tracking. Conducted interviews and
reference/background checks. Handled recruitment drug testing.
Video Conference Administrator - (2001-2002)
. Organized and facilitated multi-site, international, and domestic
video conferences. Handled scheduling, technical troubleshooting, and
customer services. Prepared account reports.
ADVO, INC., NEWARK, DE
Office Manager/Sales Assistant 2000-2001
. Created financial reports, forecasts, and budget analyses.
Designed/produced sales proposals and print advertisements.
AIG LIFE COMPANIES (U.S.) - WILMINGTON, DE 1996-1999
Administrative Coordinator to Vice President of Marketing
. Organized major marketing events /trade shows/meetings. Managed
logistics for booth design/set-up, marketing materials,
transportation, and accommodations. Developed and negotiated travel
and function budgets with expense tracking and monthly senior
management reports. Assisted with site selection for events and
training sessions. Created numerous training program presentations.
Supervised and trained administrative/clerical staff. Responded to
extensive company information hotline inquiries.
ADULT COMMUNITY EDUCATION NETWORK - DOVER, DE 1988-1996
Workshop Coordinator
. Coordinated educational workshops, meetings, conferences, and
teleconferences for adult educators. Facilitated literacy workshops
program and activities within the state. Secured event speakers and
facilitators. Monitored registration and tracked inservice credits
for adult educators within the State of Delaware. Interfaced with
community leaders.
EDUCATION/CERTIFICATIONS
DREXEL UNIVERSITY - Communications and Applied Technology Degree in
Progress
TEMPLE UNVIERSITY - Certification in Meeting and Event Management 1999
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