Sales Customer Service
Resume:
Ajani Rose
Windsor Connecticut, *6095
Email: *********@*****.***
SUMMARY OF QUALIFICATIONS:
. Able to direct and lead a team in a fast past environment
. Knowledge in budget management and forecasting
. Competent in database design
. Experienced in managing numerous projects
. Skilled at learning new concepts quickly while working well under
pressure
EXPERIENCE:
December 2008 - Present Prudential Retirement
Hartford, Connecticut
Presentation Consultant
Create and generate creative and distinctive reports for Prudential
Retirement current clients based on their employee's retirement choices and
investment standings. These reports are created on an annual, bi-annual,
and quarterly basis based on the clients' needs and recommendations.
Partner with other organizations within Prudential to gather data
needed for client presentations. Utilize a consultative approach when
preparing presentations to ensure we are providing the plan sponsor with
the level of detail needed. Coordinate production of material with business
partners as needed. Accomplishments include:
. Create and maintain a new Access Database that generates all of our
retirement income calculator statistics that is utilized within our
reporting and database tools.
. Coordinated and assisted on the Xidocs launch project since March
2009. Assisted with template formatting, object building, and testing
on Xidocs mainframe. Also played a key role within the Phase one
Xidocs testing team. Responsibilities included meeting once a week
with the project Information Technology team to discuss deliverables,
issues, and challenges with either the data or content and its impact
to deliverable dates.
. Assist with creating all reporting tools on Timetracker for the
department Director and other levels of management within the PARS
organization and Relationship Management.
. Assist with the maintenance of all reporting templates within Excel
and PowerPoint for our presentation needs.
. Assist with the maintenance of the COGNOS database tool alongside
management and other key project members.
. Created a training guide for all new hire employees regarding how to
use the GoalMaker presentation tool.
. Serve as the Subject Matter Expert for all Timetracker/Worktracker
reporting needs within RM Operations.
. Research data discrepancies.
February 2006 - December 2008 CIGNA Healthcare
Bloomfield, Connecticut
RFP Coordination and Reporting Manager
Manager of the RFP Coordination team which was responsible for creating
all RFP presentations in an electronic or binder format. Duties include but
not limited to budget management, process improvements, vendor relations,
managing temporary team members, and coordinating all aspects of the RFP
team. Created and implemented many process improvement initiatives that
lead to increased productivities in RFP production. Created and maintained
a database that held all crucial client information and RFP statistics.
These results were used to create forecasting methodologies, budget
requirements, staffing and determining peak periods and productivities.
Accomplishments include:
. Increased the market level and position ranking for all RFP
Coordinators.
. Created and determined the RFP marketing materials used for upcoming
RFP presentations. Assigned all incoming new RFP prospects
. Increased productivity by ordering and coordinating new network
printers.
. Coordinated with numerous vendors and managed all temporary staff.
Also ensured the needs of the organization from a temporary staffing
model are being met.
. Established a budget model that lowered budget spending by over 30%.
. Created and maintained all monthly MOR and budget reporting for the
organization.
May 2004 - February 2006 CIGNA Healthcare
Bloomfield, Connecticut
GeoAccess Consultant
Completed all GeoAccess request for all sales presentations on the RFP
Team. Responsible for creating reports that displayed potential and current
sales prospects and their employees' distance to CIGNA providers based on a
specific criteria. Also responsible for partnering with Sales Managers to
assist with RFP questions in regards to providers. Actively participated in
numerous department and organizational projects.
September 2003 - May 2004 Kelly Services
Bloomfield, Connecticut
CIGNA Healthcare RFP Coordinator (Temporary Team Member)
Assisting the RFP Department as a temporary team member on the RFP
Coordination team in coordinating all sales presentations and displaying in
a binder format. Coordinated with all RFP Sales consultants and Sales
Managers to create client specific presentations for sales meetings. Also
assisted other team members on the coordination team with ordering RFP
marketing tools, binder materials, and producing sales presentations.
August 2001 - September 2003 Target Stores
Enfield, Connecticut
Sales Floor Team Lead
Managed two sales floor areas within the store. Directed and managed all
sales floor team members assigned to the department. Responsible for
inventory, customer service and increasing sale volumes. Also responsible
for display and floor setup and signs by following detailed planograms.
Managed all consumable vendors and merchandisers regarding inventory, floor
setup, and proper price points.
May 2000 - August 2001 Hertz Local Edition
Worcester, Massachusetts
Satellite Branch Manager
Responsible for all daily operations of a satellite rental office location.
Responsibilities include rental processing of both retail rental and
insurance replacement rentals. Managed a staff of three employees.
Maintained consistent communication with auto body repair shops and
insurance companies regarding release dates and claim activity. Duties also
include customer service, inventory control, and increasing retail sales
volumes.
EDUCATION:
May 1996 Windsor High School
Windsor, Connecticut
High School Diploma
May 2000 Becker College
Worcester,
Massachusetts
Bachelor's of Arts: Psychology Major / Human Resource Management Minor
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