Customer Service Quality Control
Resume:
Demetrius L. Bolden
Southaven, MS. 38672
*********@*****.***
Objective: To obtain a responsible and challenging position that will utilize
my education and background, expand my knowledge, and offer
opportunities for personal and professional growth.
Experience: Helen of Troy Southaven, Ms
Traffic Clerk: 11/09 to Present
• Examine contents and compare with records such as manifest, invoices,
and orders to verify accuracy of incoming or outgoing shipments.
• Determine shipping methods for products using knowledge of shipping
procedures and customer routing guides.
• Route customer orders to ensure freight ships properly and accurately
according to customers routing guide.
• Maintain records on destination, weight, and charges on all incoming and
outgoing freight, also master bills orders together to save on freight cost.
• Track shipments, get rate quotes, and assign shipments to customers’
direct carriers or carriers with most reasonable cost.
Experience: Aerotek Memphis, TN.
Team Lead 08/08 to 01/09
• Trained and supervised incoming employees during work hours.
• worked closely with management overseeing daily warehouse operations.
• Monitor all outgoing product to ensure accuracy.
• Checked and responded to emails.
• Track shipments to ensure product reach customer in a timely manner.
• Accountable for the product protection handling and shipping.
Staff line Memphis, TN.
Shipping Clerk / Wave Planner 8/07 to 07/08
• Requisitioned transportation from freight carriers to ship plant products.
• Read shipping orders to determine quantity and type of transportation
needed.
• Contacted carrier representative to make arrangements and to issue
instructions for loading products.
• Annotated shipping orders to inform shipping department of loading
location and time of arrival of transportation.
• Kept documentation of all carrier claims and assured they were accurate
and filed promptly.
• Maintained high standards of excellence.
Aerotek Mendota Heights, MN.
Customer Service Representive 04/07 to 07/07
• Arranged for repair and replacement of defective items covered by
warranty.
• Notified customers when service was completed and accepted payments.
• Assisted customers to select and purchase specified merchandise.
• Answered customer's telephone, mail and in-person inquiries and
directed customers to appropriate sales area.
• Resolved customer complaints and requests for refunds, exchanges and
adjustments.
• Provide customers with catalogs and information concerning prices,
shipping time and costs.
.
Education:
Lew Wallace High School Gary, IN 1998-2001
Purdue University Hammond, IN.
Nursing 2004-06
Golden Group Training LLC. Merrillville, IN.
Medical Billing and Coding 2005
Skills: • Data entry and typing speed of 45-50 wpm.
• Computer proficient in Microsoft Office, AS0400, Windows, Oracle,
Outlook
• Crossed trained in warehouse duties to include quality control,
processing, picking, packing and data entry.
• Excellent clerical, office administrative (i. e filing) problem solving,
listening, and decision making skills.
• Specialized training hours completed in the field of Alzheimer and
Dementia patients.
References: Available upon request
Contact this candidate