Customer Service Medical Assistant
Resume:
Beth Pierce
Beth Pierce
Aurora, CO 80013 *************@***.*** 970-***-****
MEDICAL ASSISTANT
Trained Medical Assistant with knowledge of the information and techniques needed to assess and assist in treating
human illnesses, injuries and disease including symptoms, treatment alternatives, drug properties and interactions and
preventive health care measures. Knowledge of principles and processes for providing customer and personal services
including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Knowledge of administrative and clerical procedures and systems such as Microsoft Office, super bills, ICD 9, CPT,
scheduling patients and answering phones.
EDUCATION
Medical Assistant – In progress
Kaplan College Thornton, CO
General Education Diploma
Hillcrest High Ammon, ID
HIGHLIGHTS OF QUALIFICATIONS
Knowledge of Medical Terminology
Assume responsibility to complete assignments
Calm, confident, and composed in tense situations
Compassionate, committed to helping others
Excellent attendance, adhere to work schedule
Equally effective working alone or as a member of a team
Dependable, hardworking, efficient and highly reliable
Determined to excel, willing to take on new challenges and responsibilities
SKILLS AND ABILITIES
Customer HIPAA Vitals
Service Certified Filing
Medical First Aid
Injections
Assisting Certified
Data Entry
Medical Office Basic Life
ECG
Support
Blood Draws
OSHA
Pharmacology
Compliant
CPR Certified
WORK HISTORY
Medical Assistant Externship (160 hours) 08/2009 to
09/2009
Sunrise Monfort Family Clinic
Responsibilities included taking patient vitals, infections, UA dip, hemoglobin testing, A1C testing, glucose
pregnancy testing, patient history input, assisting Doctors in minor procedures including casting, pap smears and
packing wounds.
Customer Service Manager 01/2007 to Present
Wal Mart Greeley, CO
Delegated assignments for cashiers, demonstrated leadership, coordinated breaks, evaluated performance of
cashiers, cart pushers, and people greeters, communicated to management any questions or concerns brought up
by customers and associates, and interviewed prospective employees.
Cashier 03/2005 to 06/2006
Wal Mart Greeley, CO
Efficiently checked out customers’ merchandise, assisted customers in locating merchandise, returned unwanted
merchandise to sales floor, ran and closed customer service desk, and placed electronic bill pay for customers.
Overnight Stocker 11/2004 to 02/2005
Wal Mart Idaho Falls, ID
Returned unwanted merchandise from the day to the sales floor, placed new freight on sales floor, binned
overstock items in the back room, created new features, and assisted customers.
Server 02/2004 to 11/2004
JB’s Family Restaurant Idaho Falls, ID
Received orders from customers, prepared orders in a timely matter and ensured customer satisfaction, served
prepared food to customers, cleaned area and primed the facility for the next day’s business.
Beth Pierce
20216 E. College Place 970-***-****
Aurora, CO 80013 *************@***.*** 970-***-****
REFERENCES
Gayla Norris Emma Ireland
Medical Assistant Support Manager
Human Touch Home Healthcare Wal-Mart
Denver, CO Greeley, CO
Patrick Vasquez Desire Gonzales
Stocker Student
Wal-Mart Kaplan
Greeley, CO Colorado Springs, CO
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